Wins of the Week | Tip Top K9 Has Taken Their Call Center Quality Control to the Next Level

Thrivetime Show | Business School without the BS

Clay Clark

Business, Entrepreneur, Thrivetime, Businessschool, Smallbusiness, Entrepreneurship

4.8 • 1.5K Ratings

🗓️ 16 June 2020

⏱️ 11 minutes

🔗️ Recording | iTunes | RSS

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Summary

In this Wins of the Week, we celebrate the success of Tip Top K9 OKC and the incredible improvement of the Tip Top K9 call center.

Transcript

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0:00.0	Oh man.
0:13.0	Oh man. Oh, man.
0:14.0	Oh, wow.
0:15.0	Hello?
0:19.0	Hello.
0:20.0	This is Todd.
0:22.0	I understand you have a question about your bill?
0:24.4	Uh finally yeah hey I wanted to pay my bill.
0:28.0	Okay great well what is your question about your bill?
0:30.3	Oh no don't have a question Just want to pay my bill.
0:33.5	Getting your bill is actually a customer service issue.
0:36.7	You press three for questions about your bill.
0:39.4	Only you should have pressed number one for customer service, sir.
0:42.3	Well, how am I supposed to know that? I'm going to go ahead and send you back.
0:45.0	Wait, no, no, no, no, no, no, no, no, no, no, no.
0:50.0	Hello?
0:51.0	For English, press 1. For Espa
0:53.0	Oh, come on!
0:55.0	Andrew, we unfortunately see a lot of small businesses behaving badly before we're able to help them.
1:05.0	And well, oh, and I'm muted you, so I'm behaving badly.
1:07.3	We see a lot of businesses, unfortunately, that are behaving badly before we can help them.
1:11.2	This is true, yep.
	...

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