Hello and welcome back to Franklin Covey's weekly podcast on leadership with Scott Miller.

That's me.

I'm privilege each week to serve as your interviewer and host.

I'm also the author of the 10 volume book series for Harper Collins called Master Mentors

Volume 1 and Volume 2 both out now where each year I am honored to curate 30 of my sort

of favorite most influential interviews on this podcast with the permission of the guest

and write a short, easy, breezy chapter about a single transformational insight they share

during the podcast or sometimes even off air because some of the good stuff happens

in the metaphorical green room and we're building some rapport beforehand or debriefing

after hand but with their permission I'm privileged to have now featured 60 guests on our

way to 10 volumes for a total of 300 mentors in the Master Mentors series available in

audio, digital, print, and video books by Lit Video, pick up a copy of Master Mentors

looking forward to releasing volume 3 with 30 new mentors in the fall of 2023.

Today's guest is the author of the book Unreasonable Hospitality.

You know him as literally a titan in the hospitality culinary industry has founded, led, run,

worked in, and developed multiple restaurant concepts we'll listen today.

You know one of my favorite interviews in this entire five year nearly series was with

Colin Cowie about a year ago, Colin Cowie, the famous entertaining expert hospitality,

expert that talked in his book The Gold Standard around that service is the new luxury and

I think today's guest is going to repeat the fact that service and hospitality are actually

two different things and how can anybody listening and watching today, whether you're in marketing,

advertising, operations, supply chain, sales, customer service, how you can make service

...