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The man behind Wikipedia as we know it talks division and rebuilding trust.

From American public media, this is Marketplace Tech.

I'm Novosafo.

In his new book, The Seven Rules of Trust, Wikipedia co-founder Jimmy Wales writes,

In the early years of the internet, we were right to be bullish about people and the technology.

Our capacity for social connection, community, and cooperation can deliver amazing things.

But the very same human nature can deliver atrocities. Wales's book is subtitled

A Blueprint for Building Things That Last, and he says he wrote it to help combat a crisis of

trust in society that is leading to the rise of authoritarianism. I asked him about the main

lessons he learned from building Wikipedia into a highly relied upon source of information.

You know, for me, one of the things to recognize is that Wikipedia is really built on trust.

You know, anyone can come and join us, and that's a very open process, and you can edit pages without even logging in.

And, you know, that extending

trust to the general public has always seemed a little bit shocking, but it's particularly

shocking to realize this. If you contrast that with kind of the toxicity of social media and,

you know, a lot of the trolling and everything else that goes on online,

...