Why Talking To Your Customers Is Losing You Money (and how to fix this MASSIVE attention-suck) 🗣➡️👥➡️❌ | Ep 83

The Game with Alex Hormozi

Alex Hormozi

Business, Education, Entrepreneurship, How To

4.9 • 4.8K Ratings

🗓️ 5 October 2018

⏱️ 12 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

"I also have this big rule where I'm not gonna talk to you if I don't have anything that I think is worth you, um, you know, worth your attention." Today, Alex (@AlexHormozi) talks about the biggest time suck that most entrepreneurs struggle with - talking to customers. He shares some tips on how to break the habit and prioritize productivity and scalability in your business.

Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you’ll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned on his path from $100M to $1B in net worth.

Timestamps:

(0:49) - Temptation to check in with customers is a time-sucking habit.

(2:49) - Talking to customers without structure leads to cycles.

(3:31) - Strategies against self-sabotaging communication habits.

(7:00) - Avoid distractions, focus on important business tasks.

(8:25) - Owner should not handle issues delegated to team members.

(11:10) - Communicate clearly, avoid abusing access.

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Transcript

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0:00.0	Real quick guys, if you can think about how you found this podcast,
0:02.8	somebody probably tweeted it, told you about it,
0:05.2	shared it on Instagram, or something like that.
0:07.5	The only way this grows is through word of mouth.
0:09.9	And so I don't run ads, I don't do sponsorships,
0:12.2	I don't sell anything. My only ask is that you continue to pay it forward,
0:15.6	do whoever showed you or however you found out about this podcast
0:18.0	that you do the exact same thing.
0:19.5	So if it was a review, if it was a post, if you do that,
0:22.5	it would mean the world to me and you'll throw some good comment out there
0:24.5	for another entrepreneur.
0:25.5	I'm not everyone happy Wednesday.
0:27.0	Hope you guys are having a phenomenal week.
0:30.6	I'm coming to you from downtown,
0:32.5	I'm actually not downtown, we're actually like in a suburb
0:35.6	of Austin Club B. Cave, it's very nice.
0:37.3	Anyways, I have not been making as much content recently,
0:42.0	that's because we have a lot of huge things that are going on
0:43.7	while it seems.
0:44.8	And usually when my attention is occupied by that,
0:47.0	I don't think as creatively that being said,
0:50.1	I also have this big rule where I'm not going to talk to you
	...

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