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Grammar Girl: For Writers and Language Lovers.

Why 'plz' might be pushing people away. How to write better thank-you notes. Studaloo

Grammar Girl: For Writers and Language Lovers.

Mignon Fogarty, Inc.

Society & Culture, Education

4.52.9K Ratings

🗓️ 27 May 2025

⏱️ 19 minutes

🧾️ Download transcript

Summary

1085. Do abbreviations like “plz” and “ty” actually make your texts feel less sincere? New research suggests they might. We explore how shortened words affect how your messages are received — even in romantic conversations. Then, we offer practical tips for writing thoughtful, specific thank-you notes that reflect real gratitude.

The texting segment was written by David Fang, a PhD student in marketing at Stanford University. Sam Maglio, an Associate Professor of Marketing and Psychology at the University of Toronto, also contributed to the writing. It originally ran on The Conversation, and appears here through a Creative Commons license.

The "thank-you" segment originally ran on the OUP Blog and appears here with permission. Edwin Battistella taught linguistics and writing at Southern Oregon University in Ashland, where he served as a dean and as interim provost. He is the author of "Do You Make These Mistakes in English?" (OUP, 2009), "Bad Language" (OUP, 2005), and "The Logic of Markedness" (OUP, 1996).

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Transcript

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0:00.0

Grammar Girl here. I'm Injohn Fogarty, your friendly guide to the English language. Today, we're going to talk about text messaging abbreviations and how to write a good thank you note.

0:15.9

Before we start, I have a quick pronunciation correction. I fell victim to the same phenomenon I was telling

0:22.8

you about in the Epitome podcast recently. I had only ever read the name of the fancy private

0:29.4

library in New York that I love. I'd never heard it pronounced out loud. It's the grolier club,

0:36.1

the grollier club. Thanks to Peter Atkinson for letting me know.

0:40.0

This first segment is by David Fang from Stanford, and it really jumped out at me after last

0:44.7

week's episode about simplified spelling. My brother's text messages can read like fragments of an

0:51.6

ancient code, H-R-U, W-Y-D, PLZ, truncated, cryptic, and never quite satisfying

0:59.4

to receive. But I'll often find myself second-guessing whether GR-8 means actual excitement or whether

1:06.8

it's a perfunctory nod. This oddity has nagged me for years, so I eventually embarked

1:13.3

upon a series of studies with fellow researchers Sam Maglio and Yeran Zhang. I wanted to know

1:19.9

whether these clipped missives might undermine genuine dialogue, exploring the unspoken signals

1:26.2

behind digital shorthand. As we gathered data,

1:30.3

surveyed people, and set up experiments, it became clear that those tiny shortcuts

1:35.3

sometimes hailed as a hallmark of efficient communication undermine relationships instead of

1:41.0

simplifying them. Most people type TY and BRB for a thank you and be right back

1:48.4

without batting an eye. In a survey we conducted of 150 American texters aged 18 to 65, 90.1% reported

1:58.9

regularly using abbreviations in their daily messages, and 84.2% believed these

2:05.8

shortcuts had either a positive effect or no meaningful impact on how the messages were perceived

2:11.6

by the recipients. But our findings suggest that the mere inclusion of abbreviations, although seemingly benign, start

2:20.2

feeling like a brush off. In other words, whenever a textor chops words down to their bare consonants,

2:27.2

recipients sense a lack of effort, which causes them to disengage. It's a subtle but pervasive

...

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