Why Customer Service is Terrible Now
The Hartmann Report
Thom Hartmann
4.5 • 1.3K Ratings
🗓️ 3 February 2024
⏱️ 57 minutes
🧾️ Download transcript
Summary
The Biden administration is finally recognizing the failure of Reaganism- is this why companies no longer bother to take care of their customers? Plus- Nikki Haley says Texas can secede if they want to. Say what?
Also, Thom reads from "Kochland: The Secret History of Koch Industries and Corporate Power in America" by Christopher Leonard, and from "Why Buddhism is True: The Science and Philosophy of Meditation and Enlightenment" by Robert Wright.
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Transcript
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| 0:00.0 | This is the Tom Hartman Program. |
| 0:04.0 | Our book today on the Tom Hartman Book Club is Coakland, The Secret History of Coke Industries and Corporate Power in America by Christopher Leonard. |
| 0:12.0 | This is from the Preface. On May 18th, 1981, four Wall Street |
| 0:17.8 | bankers traveled to Wichita, Kansas. They went there to make an offer to Charles Koch, the |
| 0:22.4 | CEO of an obscure mid-sized energy company. |
| 0:26.0 | The bankers from Morgan Stanley wanted to convince Koch to take his family's company public, |
| 0:31.2 | offering shares for sale in the New York Stock Exchange. |
| 0:34.6 | Their deal was squarely in line with the conventional wisdom of corporate America at the time. |
| 0:39.1 | Going Public was seen as a natural progression for companies like Koch Industries, |
| 0:43.2 | offering them access to big pools of money |
| 0:45.2 | and promising enormous paydays |
| 0:47.2 | for the existing team of executives. |
| 0:49.6 | All it required from the CEO was to surrender control. |
| 0:53.4 | Morgan Stanley in return would collect a small fortune in fees. |
| 0:57.7 | Charles Koch was 45 years old. |
| 1:00.0 | He had run Koch industry since he was 32 |
| 1:02.4 | and his father died suddenly. |
| 1:04.2 | He was trim, tall, and had an athlete's build. |
| 1:07.2 | He spoke quietly in meetings and seemed almost passive. |
| 1:10.6 | The bankers laid out their plan to take Koch public. |
| 1:13.0 | They revealed what to most executives at least might have been the most significant detail. |
| 1:17.0 | If Charles Koch agreed to the deal, he could earn $20 million overnight. |
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