Why ‘Community Feedback’ Doesn’t Work

CYBER

VICE

Tech News, News & Politics, Technology, News

4 • 645 Ratings

🗓️ 16 November 2022

⏱️ 50 minutes

🔗️ Recording | iTunes | RSS

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Summary

We’ve all seen the videos. Those viral townhall meetings where the community gathers to give its feedback to city managers on this or that subject. Too often a crank with a microphone stands before a panel of local political operators and talks at length about something bizarre and hyper specific. Sometimes they get abusive. There’s yelling, tears, grandstanding, and often nothing changes.

It wasn’t always this way and there might be a better way to do it. On this episode of CYBER, Motherboard Senior Writer Aaron Gordon takes us through the history of “community feedback” and why it has to change.

Stories discussed in this episode:

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Transcript

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0:00.0	It's got the code.
0:07.0	It's going to launch.
0:10.3	It's a unit system.
0:12.7	I know this.
0:14.7	It's how all the files of all park.
0:16.9	It tells you everything.
0:18.7	Sir, he's uploading the virus.
0:21.4	Eagle One, the package is being delivered.
0:24.3	Hello out there on the internet.
0:26.1	I am Matthew Galt, and this is Cyber.
0:28.4	And we've all seen the videos.
0:30.2	Those viral town hall meetings where the community gathers to give its feedback to city
0:34.6	managers on this or that subject.
0:36.2	And too often, a crank with a microphone dominates the entire panel,
0:41.2	yelling at local political operators about something bizarre and hyper-specific.
0:45.2	Sometimes they get abusive.
0:47.3	There's yelling, tears, grandstanding, and usually nothing changes or gets done.
0:52.7	But that's the height of democracy, right?
0:54.5	This is our government in action.
0:56.2	This is the people expressing their will directly to their government.
0:59.8	That's America, baby.
1:01.2	Well, what if I told you, it's also a pretty new development.
	...

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