4.8 • 889 Ratings
🗓️ 15 January 2019
⏱️ 38 minutes
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0:00.0 | Welcome back to Talking Points. This is your host Brian Kelly, The Points Guy. |
0:11.1 | This episode may feature offers that are The Point Skye Skye. |
0:12.6 | This episode may feature offers that are subject to change and are offered by our advertising partners. |
0:18.6 | The Pointe Sky.com is a free website so we do advertise in order to generate revenue for a full listing of our |
0:24.2 | advertising policy go to the points guy dot com slash advertising. |
0:29.8 | We've had airline CEOs, CMOs, but never chief digital or information officer. |
0:37.0 | So today we've got Linda Jojo from United Airlines. |
0:40.0 | Thanks for joining us, Linda. |
0:41.0 | Hi Brian, great to be here. |
0:42.0 | So do you want to tell listeners what they can look forward to, the key things they should |
0:46.5 | be excited about on the new app? |
0:48.5 | Yeah, well, you know, this app is actually, it's the number one airline app in both app stores and so some folks say why would you ever change it and we're changing it because we want to really make this better for our customers, especially customers that may not fly a lot. |
1:05.6 | And when they open the app up, it is actually harder to navigate today because it doesn't work |
1:10.0 | like other apps do. |
1:11.2 | So we spent time talking to lots of customers, not just |
1:14.4 | global services in 1K but general members and folks that fly us only once or twice a |
1:19.0 | year and really said how can we help de-stress your experience and so what you'll see with the new app is first of all we're not taking anything away |
1:28.0 | So if there's a special feature that you love it's still going to be there but on day of travel it's going to look there. But on day of travel, it's going to look different. |
1:33.2 | 48 hours before you travel, we'll actually get you ready for check-in. And then once you have checked |
1:39.6 | in, your boarding pass will be very easy. |
1:41.6 | Can you check in at 48 hours or no it's still the 24? |
1:44.1 | It's still 24 that's it. But it'll just get you ready. You can start to see the |
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