What this Marco's exec learned from his time working at Disney

Take-Away with Sam Oches

Nation's Restaurant News

Business, Entrepreneurship

2.5 • 15 Ratings

🗓️ 5 July 2024

⏱️ 33 minutes

🔗️ Recording | iTunes | RSS

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Summary

In this episode of Take-Away with Sam Oches, Sam talks with John Meyers, the COO at Marco’s Pizza. The fifth-largest pizza chains in America had one of the best years among the pizza chains last year, according to the Technomic Top 500, enjoying 7.6% sales growth and 7.2% unit growth. John has been with the brand for about 4 years, but only recently stepped into the role as COO. He joined the podcast to share how his past experience working at Disney taught him how to manage the operational complexities of a national system such as Marco’s.

In this conversation, you’ll find out why:

Your employees should be empowered to enhance the guest experience
Operational empathy will improve your path as a leader
The better the experience you create, the better your sales become
You can’t afford to not have a deep bench of leaders

Have feedback or ideas for Take-Away? Email Sam at [email protected].

Transcript

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0:00.0	Hey there, welcome to Takeaway with Sam Ocas, a podcast from Nation's Restaurant News.
0:14.2	I am Sam Ocas, editor-in-chief here at NRN, and this is the show where I give you an all-access
0:18.8	pass to the restaurant industry's most influential decision makers. This week, I'm talking with John Myers, the C-O-O-O-At-Marco's Pizza.
0:26.9	The fifth largest pizza chain in America had one of the best years among the pizza chains last
0:32.0	year, according to the Technomic 500. It enjoyed 7.6% sales growth and 7.2% unit growth. It closed 2023 with more
0:42.6	than 1,100 locations doing more than $1 billion in sales. John has been with Marco's Pizza
0:48.4	for about four years, but he only recently stepped into the role of COO. But his past experience makes him uniquely suited for the gig.
0:58.0	John spent several years at both Disney and Darden,
1:00.8	and he joined the podcast to share how Disney in particular taught him how to manage the operational complexities of a national system such as Marcos.
1:09.5	In this interview, you will learn more about why your employees should be empowered to enhance
1:13.6	your guest experience, why operational empathy will improve you as a leader, and how the
1:19.6	better experience you create, the better your sales will become.
1:23.6	Jumping now into my interview with Marcos John Myers.
1:26.6	Also, don't forget to stick around after after the interview as I will share my four takeaways
1:30.4	from this discussion, actionable insights that you can take with you on the go.
1:38.2	Okay, I am sitting here with John Myers, the C.O. of Marco's Pizza. John, thanks for joining me this morning.
1:48.1	Welcome. Thanks for having me. This is an honor.
1:50.5	Oh, I appreciate that. And look, I spent a long time before we hit record gushing about my love of Marcos.
1:56.2	Let's just get this out of the way. I also posted this on LinkedIn yesterday. I don't know if you saw it, but I live in Ohio and based in Ohio. So of course, Marcos is well known to me as an Ohioan.
2:06.7	And so I've grown up on this brand and love it. But you've been with Marcos for about,
2:12.2	I guess, four years now, but in your specific role for only about three months. And we're going to get into some of your past.
2:19.6	But I guess just really quick,
	...

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