What’s behind those annoying customer service hold times?

Marketplace

News, Business

4.6 • 8.6K Ratings

🗓️ 27 July 2023

⏱️ 26 minutes

🔗️ Recording | iTunes | RSS

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Summary

Call a customer service line and odds are you’ll hear that “unusually high call volume” is making you wait. But automated messages and long wait times seem to have become the norm. We won’t put you on hold to find out why. Plus, the economy just keeps on growing and businesses stock up on inventory again.

Transcript

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0:00.0	Hey everybody, it's Kai.
0:01.6	Listen, is it time to upgrade your car?
0:04.2	Give it new life by donating it to Marketplace.
0:06.8	We'll use the proceeds to bring you more news
0:08.7	about finance and the economy and how they affect you.
0:12.3	Let us turn your old car into a donation
0:14.5	to power the journalism you rely on.
0:16.5	Go to Marketplace.org slash vehicle
0:18.6	to donate your car today.
0:22.2	All right, I'm just gonna say, soft landing.
0:28.2	Maybe?
0:30.4	Problem American public media.
0:32.7	This is Marketplace.
0:34.8	In Los Angeles, I'm Kai Rizdal.
0:45.0	It is Thursday today, the 27th day of July.
0:48.8	It is always to have you along everybody.
0:51.7	With apologies to William McChesney-Martin.
0:54.4	The Federal Reserve has spent the past year and a half
0:56.4	doing its very best to take away the punch bowl.
0:59.6	The economy, meanwhile, has said,
1:02.0	no, no, no, party's just getting going.
1:04.5	Martin, for those unfamiliar, the Fed share,
	...

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