What does your job ask you to hide from the customers?

At the hotel I work at, if a guest found a stray bed bug, all staff were instructed to neither confirm nor deny that it was an actual bed bug.

Word games were not fun.

I experienced that firsthand, went to a convention that was infested with cockroaches.

Collected a few in a cup, went to the front desk to complain. They reassured me

that what I saw was just harmless water bugs and there were no roaches anywhere in the hotel. None,

zero, nada. Had to ask them if they'd be fine with me releasing these harmless bugs in the lobby.

And the moment I said that, they froze and realized that there was nothing they could say or do.

My last job was a white-labeled help desk. You had to hide the fact that your company existed

at all from the customer. You had to pretend that you were from whatever company the customer was

using for their IT. I worked for a monitoring center and that's really what we did as well.

Instead of saying this is AvantGuard,

we had to use the name of the company. We monitored for medical buttons, like, I've fallen and I

can't get up, alert one, response link, life protect, EMC security companies, etc. Security systems

for homes and businesses and fire alarms. The thing that made it the most frustrating was when

they were doing something wrong

on their end, and we couldn't just straight up tell them what was wrong. Like they would press their

button to hang up, but it just calls us back again, and we have to be like, okay, I'm going to

disconnect, you don't have to do anything, while they are screaming that we keep calling them.

When it would be so much easier to just say, we can't call you,

the only way we can get in contact with you is if you press your button, so stop pressing it

unless it's an emergency. That company was awful to work for. As a tattoo artist, oftentimes

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