What Can I Do to Better Serve My Community?

AskPat 2.0: A Weekly Coaching Call on Online Business, Blogging, Marketing, and Lifestyle Design

Pat Flynn

Business Advice, Marketing, Podcasting, Getting Started, Business Strategy, Business, Small Business, Passive Income, Online Entrepreneurship

4.9 • 638 Ratings

🗓️ 18 August 2022

⏱️ 23 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

#1235 It can often be overwhelming to think about how we could grow our businesses. But one easy way to scale is to go just one level beyond what’s expected of us. In this coaching call, I’m chatting with Dustin John Staats of BGE's Tabletop. They sell board games online and have also opened up a brick-and-mortar store recently. Dustin wants to provide more value to his customers and keep them coming back. He’s already doing some really smart things, like sending a Bonjoro video with every order to make the buyers feel special. We talk about defining value for his target audience and putting the spotlight on his community. Dustin and I brainstorm some cool ideas for his store that will inspire you to apply this kind of approach to your business as well. We also get into Deep Pocket Monster, and I talk about the strategies I use to stand out in the crowded Pokemon space and serve my audience there. Show notes and more at SmartPassiveIncome.com/ap1235.

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Transcript

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0:00.0	AskPAT.
0:04.6	AskPat.com.
0:10.2	What's up, everybody?
0:12.8	Pat here and welcome to episode 1,235 of Ask Pat 2.0.
0:18.5	You're about to listen to a coaching call between myself and an entrepreneur just
0:21.3	like you. And today we're talking with Dustin from BGE's Tabletop Games and More. He initially
0:28.0	started his business in April of 2020, I believe. No, actually, this was a couple of years ago.
0:33.1	He started. And it was a e-commerce store for tabletop games. And what's really interesting is just recently,
0:39.3	this previous April, just a few months prior to this recording, he's opened up a brick and mortar
0:43.4	store. And what he's trying to do is he's trying to build a community both to the store online
0:48.6	and offline. It's just a really amazing conversation and story. And I think that you're going to
0:52.6	pull a lot of gems here to help you make your people feel more special. And that's really what this is about. So let's just
0:58.4	dive right in. This is Dustin from BGE's Tabletop Games and More, which is in Los Angeles in case
1:05.1	you're close by. Dustin, welcome to Ask Pat. Welcome to the show. Thanks for joining me. I'm super
1:10.4	excited to be here, super pumped. It's just crazy. Thanks for joining me. I'm super excited to be here,
1:11.3	super pumped. It's just crazy. I was thinking about this. I remember listening to your podcast
1:15.6	riding a bicycle in Taiwan when I first got started with online business. Oh, wow.
1:20.3	That was like six years ago. Jeez. Wow. Well, it sounds like you're doing some stuff now.
1:25.5	Tell us kind of what you're up to. So we opened a brick and mortar store at the end of April, is 2022. We've been online, doing online business like an e-commerce store for the past two years.
1:36.5	Previously, we were an event-based business, and we started that off of our podcast, board gaming with education in Taiwan.
1:43.7	We moved to L.A., The pandemic hit, so we moved
1:46.7	to a e-commerce model. And then with that, we kind of wanted to get a retail store going. And then now
	...

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