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Hello, you know, I always hope that no one can see me when I arrive at an airline check-in

desk. I mean, I hope they can't see the ingratiating smile I assume as I push my ticket and passport across the desk.

And I do hope they can't hear the ingratiating tone I adopt when I admit to having been entirely

responsible for backing my own suitcase. In fact I hope nobody can see

any of the ways in which I endeavor to mark myself out as a passenger who is a candidate for

an immediate upgrade. But although I take such self-presentation at airports for for an

immediate upgrade. But although I take such self-presentation at airports for granted,

I was surprised to read a new research paper

which shows the part that such self-presentation plays not in such a

marginal matter of securing an airline seat in front of the

curtain with free drinks and metal cutlery but in gaining proper medical

attention in the A and E department of a large inner city hospital.

Well that research entitled Why Must I Wait.

...