4.6 • 12 Ratings
🗓️ 8 October 2025
⏱️ 5 minutes
🧾️ Download transcript
After 11 years, Tala still isn’t profitable. But it has revamped its technology and developed a new underwriting approach, and it aims to enter six new countries and break even by early 2026.
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| 0:00.0 | Here is your Forbes Daily Briefing for Wednesday, October 8th. |
| 0:05.0 | Today on Forbes, unprofitable microlending fintech makes big bet on global expansion. |
| 0:13.0 | In March 2020, the COVID pandemic was beginning to devastate the finances of consumers in the Philippines. |
| 0:20.0 | The country's government had imposed what became one of the longest military-enforced |
| 0:25.1 | lockdowns in the world, making paying bills impossible for many citizens. |
| 0:31.1 | Across the ocean in Santa Monica, the consequences were dire for Tala, the FinTech company |
| 0:36.9 | that makes small loans of up to $500 |
| 0:38.7 | to low-income consumers in the Philippines, Mexico, and Kenya. |
| 0:44.0 | Historically, 10% of Tala's customers had regularly failed to pay back their loans. |
| 0:50.0 | That rate tripled in the second quarter of 2020. |
| 0:53.7 | While most American fintech companies were enjoying a spike in digital transactions, |
| 0:58.5 | Tala all but shut down most of its business, temporarily going into what entrepreneurs call, |
| 1:04.0 | quote, cockroach mode. |
| 1:06.2 | It had been lending out $80 million a month, but abruptly slashed that to $3 million. |
| 1:12.8 | Chavani Soroya, Tala's 43-year-old founder and CEO, says one of her biggest fears was that |
| 1:18.5 | she wouldn't be able to pay back Tala's lenders, which could have had disastrous ripple effects. |
| 1:23.9 | She said she thought at the time, quote, we have 600 people at the company. |
| 1:28.2 | How are we going to protect their jobs? |
| 1:31.5 | Tala laid off 20% of its customer service staff in the Philippines and Kenya and cut other costs |
| 1:37.1 | dramatically. |
| 1:38.6 | The emergency measures paid off. |
| 1:40.8 | After a year, Tala was able to return to its pre-pandemic lending levels. It raised funding |
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