Troublesome Teammates

Dear HBR:

Harvard Business Review

Careers, Business/management, Work, Advice, Harvard, Help, Mentor, Workplace, Business, Management, Challenges, Entrepreneurship, Hbr, Office, Business/careers, Business/entrepreneurship

4.6 • 782 Ratings

🗓️ 19 September 2019

⏱️ 37 minutes

🔗️ Recording | iTunes | RSS

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Summary

Is a coworker getting on your nerves? Dan and Alison answer your questions with the help of Amy Gallo, the author of the HBR Guide to Dealing with Conflict. They talk through what to do when a coworker acts like their responsibilities are beneath them, a colleague you referred to the team is being aggressive and sneaky, or a fellow team member is coasting while you’re putting in long hours.

Transcript

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0:00.0	Welcome to Dear HBR from Harvard Business Review.
0:03.9	I'm Dan McGinn.
0:04.9	And I'm Alison Beard.
0:12.3	Work can be frustrating, but it doesn't have to be.
0:15.3	We don't need to let the conflicts get us down.
0:17.8	That's where Dear HBR comes in.
0:19.9	We take your questions, look at the research, talk to the experts, and help you move forward.
0:32.6	Today we're talking about co-worker conflict with Amy Gallo.
0:36.6	She's a contributing editor at Harvard Business
0:38.5	Review and the author of the book, The HBR Guide to Dealing with Conflict. Amy, thanks so much for
0:43.7	coming on the show. It's nice to be here. Why did you want to write a book about conflict?
0:49.1	Well, if you ask my husband, he'll tell you because I love a good fight. But in fact, before I was a writer and
0:55.3	editor, I worked as a management consultant. And I had the opportunity to go into lots of different
0:59.4	types of organizations. The thing that bothered people the most, the thing that kept them up at night,
1:05.5	the thing that made or break, whether they liked their job, was interactions with other people.
1:10.4	And I saw people, you know,
1:12.5	damage careers, frankly, over conflicts with other people. Were there typical types? I mean,
1:17.8	is this sort of like medicine where you sort of can quickly diagnose what's going on?
1:21.9	Unfortunately, no. Every conflict is its own hot mess. but there are certainly common sources of conflict.
1:30.3	Among all the workplace conflicts that you see, how common is peer-to-peer conflict?
1:34.3	Is that one of the biggest problems?
1:36.3	Peer-to-peer conflict, I think, is one of the hardest because there's not a clear power dynamic, and people feel often at a loss.
	...

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