4.6 • 13.2K Ratings
🗓️ 8 January 2026
⏱️ 125 minutes
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| 0:00.0 | If you want to nail customer service these days, you need to be providing real-time personalised |
| 0:04.1 | answers. And in order to do that, you need an AI agent. And I don't mean your average chatbot. |
| 0:10.1 | Our sponsor, Sierra, helps businesses build better, more human customer experiences with AI. |
| 0:16.2 | Their agents are so clever that they can integrate right into your company's systems and |
| 0:20.6 | workflows, |
| 0:21.3 | enabling them to not only chat with customers, but also allowing these agents to carry out |
| 0:25.8 | actions for you. So, for example, if your customer needed to process a return, or they need |
| 0:30.9 | to order a replacement credit card, their agents can do it. And Sierra agents serve customers |
| 0:36.2 | all over the world, powering brands like Sonos, |
| 0:39.1 | Deliveroo, and the North Face. They speak over 34 languages and work 24-7 on fixing problems |
| 0:45.2 | across all channels from voice to chat, to email, to text, all of them. And they're designed |
| 0:50.5 | so that customers get the answers they're looking for quickly, while your business builds something equally as important, which is loyalty. Visit Sierra.aI to learn more about how |
| 0:59.8 | they can power your customer experiences. If you've ever worked in a startup, you already know it's |
| 1:04.2 | chaos. It's speed and it is survival. And now with AI accelerating everything, that speed has |
| 1:09.0 | only increased. Startups are landing enterprise |
| 1:11.4 | deals even earlier than before, but what comes with those deals is regulatory requirements, |
| 1:16.8 | something a lot of early stage businesses aren't equipped to handle. And a SOC, too, if you know what |
| 1:21.5 | that means, isn't always enough. When having the right kind of security is the difference between |
| 1:26.4 | making a deal or breaking a deal, |
| 1:28.7 | you need to have a plan in place. Vanta, who are a sponsor of this podcast, have an AI and |
| 1:33.0 | automation system that makes it easier to meet buyer expectations in just days. And they |
| 1:37.8 | continuously want to see your compliance so any future deals are never blocked. With AI changing |
... |
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