Tony Libardi: President & COO of Marco’s Pizza | #ThePlaybook 312

The Playbook With David Meltzer

David Meltzer, Entrepreneur.com

Entrepreneurship, Business, Careers

4.6 • 1.9K Ratings

🗓️ 24 October 2020

⏱️ 18 minutes

🔗️ Recording | iTunes | RSS

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Summary

Tony Libardi, President & COO of Marco’s Pizza, shares his thoughts on how the organization has adapted to meet the needs of today’s customers as well as how he works to instill the brand’s five cultural beliefs in every aspect of the company. Libardi and host of #ThePlaybook, David Meltzer, discuss a range of topics including what it means to “prioritize people” in a business, how Marco’s is working to ensure that their team members are healthy and safe during the pandemic, and why disputes can be productive when you take the right approach. The pair also talks about why being authentic and transparent when offering help is so important in times of uncertainty. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Transcript

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0:00.0	On this episode of the playbook, I have Tony Labardi, president and CEO of Marco's Pizza,
0:06.1	and we're going to talk about what it truly means to prioritize people in your business.
0:12.4	Join me for all of this and more on the playbook.
0:15.0	This is Entrepreneurs the Playbook
0:18.0	where each week I bring you some of the greatest athletes, celebrities,
0:22.0	and entrepreneurs to talk about their personal and professional
0:26.1	playbook to success and what made them champions on the field and in the boardroom.
0:32.2	I'm your host David Meltszer. This is Dave Melzer with
0:35.5	entrepreneurs the playbook and I have a guy after my own heart. He is
0:39.6	resilient. He is on time. He is good looking even. He is also the chief operating officer at
0:45.2	Marco's Pizza. Great background to be an entrepreneur. The thing that I picked up on
0:50.8	most is as much as you're in the pizza business
0:54.0	it seems like to me Tony besides having the right name for the business
0:59.9	because there's no better name than Tony to be a pizza business.
1:03.0	You're really in the people business.
1:06.0	And I'd love to hear from you how that relationship of owning the customer has not only taken you to the
1:15.6	pandemic with success over a thousand locations but through the pandemic as
1:19.8	well. Yeah well know, in any business, doesn't matter what you sell, you typically have to interact with people.
1:28.0	And when I sit in front of new franchisees is a good example, one of the very first things I tell them is if you don't like
1:34.7	people the hospitality business, the restaurant business is probably not the
1:39.0	right because what some of the very first things you're going to do is you're going to go out and hire a team of 30 to 50 people.
1:45.1	You've got to interview all those people.
	...

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