Tidio - The Democratization of AI Customer Service for SMBs

The Story of a Brand

Ramon Vela

Business, Entrepreneurship

5 • 145 Ratings

🗓️ 23 September 2023

⏱️ 52 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

This episode is brought to you by SARAL & Tidio.

In today’s episode, we interview Vytautas Juskevicius, Chief Marketing Officer at Tidio. Their suite of live chat, chatbots, helpdesk tools, and AI solutions enables brands of all sizes to offer quick and qualitative support and create real connections with your consumers so you can drive the business forward.

In this episode, we discuss:

* His Gratitude Story

* How marketing can bring value to the customer

* The future of marketing and marketing roles

* How AI will impact the field of marketing

* Who is Tidio - an overview

* What role will AI play in customer service

* Lyro and why it’s important to get AI right for their customers

* How Lyro works for customers

* How Tidio’s full suite of products helps brands

* Tidio is turning customer service into a revenue generator

* The democratization of AI customer service for SMBs

* Criteria for becoming a Tidio customer

* How Tidio works with Partners

* What does Tidio do that makes him so proud? Hint: It’s their customer service

Join Ramon Vela and Vytautas Juskevicius as we break down the inside story of Tidio on The Story of a Brand.

For more on Tidio, visit: http://www.tidio.com/story

Subscribe and listen to the podcast on all major apps. Simply search for “The Story of a Brand” on your favorite podcast player.

Today’s sponsors:

Tidio - Customer Success Tool for Shopify Brands: http://www.tidio.com/story

My listeners can start using Tidio AI chatbots for free and upgrade at any time with an exclusive 20% discount. See how Tidio helps your store grow. Visit my special link.

SARAL - Your Influencer Assistant Tool for Brands: https://www.getsaral.com/champions/ramon

SARAL is offering an exclusive 14-day free trial for my listeners. They will also do a special strategy session to make sure you’re set up for success. Go to my special link.

Transcript

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0:00.0	I call it the democratization of AI customer service for small and medium businesses.
0:05.5	Because if we look, there's a lot of developments and there's many products in artificial intelligence,
0:11.8	artificial intelligence for customer service, but still many of the best solutions are only accessible
0:17.7	for large businesses with significant budgets. If we look at smaller companies,
0:23.4	medium-sized companies, let's say you're a head of customer service or a small customer support
0:28.2	operation. Maybe you have three, five team members. So most of advanced customer service,
0:35.9	AI automation products are out of reach budget-wise.
0:39.3	So for such years.
0:41.3	And in the studio we really want to change that.
0:43.3	We believe that teams like Venet should have access to the best AI products.
0:48.3	We believe that because of the most recent developments, it's possible to achieve that in, let's see, an acceptable
0:55.2	budget and that's what we want to provide in the short term.
1:08.6	In today's episode, we interview Vetus Ustavish, chief marketing officer at Tidio.
1:15.8	Their suite of live chat, chatbots, help desk tools, and AI solutions
1:21.2	enable brands of all sizes to offer quick and qualitative support and create real connections with your consumers so you can drive the business forward.
1:32.5	In this episode, it's a wide-ranging episode.
1:36.1	Very fascinating.
1:37.5	We discuss his gratitude story, how marketing can bring value to the customer. The future of marketing and marketing roles.
1:46.0	How AI will impact the field of marketing.
1:49.0	Who's Tidio?
1:50.0	We go over an overview.
1:52.0	What role will AI play in customer service?
	...

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