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Goldman Sachs Exchanges

The Store of the Future

Goldman Sachs Exchanges

Julia McGonagle

Business

4.41K Ratings

🗓️ 22 August 2017

⏱️ 20 minutes

🧾️ Download transcript

Summary

For all the pain that e-commerce has inflicted on retailers, the brick-and-mortar store is far from dead, according to Goldman Sachs Research's lead retail analyst Matt Fassler. Instead, he says, survivors of the latest round of retail disruption will succeed in part by narrowing their sights, focusing either on efficiently distributing goods or improving the in-store experience for customers. This podcast was recorded on August 14, 2017. All price references and market forecasts correspond to the date of this recording. This podcast should not be copied, distributed, published or reproduced, in whole or in part. The information contained in this podcast does not constitute research or a recommendation from any Goldman Sachs entity to the listener. Neither Goldman Sachs nor any of its affiliates makes any representation or warranty, as to the accuracy or completeness of the statements or any information contained in this podcast and any liability therefor (including in respect of direct, indirect or consequential loss or damage) is expressly disclaimed. The views expressed in this podcast are not necessarily those of Goldman Sachs, and Goldman Sachs is not providing any financial, economic, legal, accounting or tax advice or recommendations in this podcast. In addition, the receipt of this podcast by any listener is not to be taken as constituting the giving of investment advice by Goldman Sachs to that listener, nor to constitute such person a client of any Goldman Sachs entity. Copyright 2017 Goldman Sachs. All rights reserved.

Transcript

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0:00.0

This is Exchanges of Goldman Sachs where we discuss developments currently shaping markets industries in the global economy.

0:14.3

I'm Jake Seward, global head of corporate communications here at the firm.

0:17.3

Anyone paying attention to markets in the economy these days knows that the retail sector is under

0:22.1

severe pressure.

0:23.0

But my guest today, Matt Fassler of Goldman Sachs research,

0:26.0

says traditional retail isn't dead,

0:28.0

it's just changing, as the rise of e-commerce forces the industry to adapt.

0:32.0

Matt, thanks for joining us. So happy to be here. of e-commerce forces the industry to adapt.

0:32.6

Matt, thanks for joining us.

0:34.0

So happy to be here.

0:35.4

So when it comes to retail today, all we hear about is e-commerce, e-commerce,

0:39.4

e-commerce, what's the role of the traditional store-based retail outlet today?

0:44.1

So today, brick and mortar retail represents about 85 cents of every retail dollar

0:49.0

transacted. If e-commerce continues to grow at a 15% annual clip for the next five years,

0:56.0

that number would still be 70%, that 70% of retail sales

1:01.0

transacted via brick and mortar five years from now.

1:05.0

The business might be getting a bit smaller in aggregate, but it's certainly big enough to matter

1:10.3

and will be big enough to matter for a long time.

1:13.0

So Matt, in your report you identify two different models.

1:16.0

One is the Distribution Center model and the other is the showroom.

1:19.0

Talk a little bit about those two models and how they might interact.

1:22.0

Sure. So one of the real problems in U.S. retail today is that you have too many companies

...

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