The Science of Productive Conflict

Worklife with Adam Grant

TED

Management, Worklife Podcast, Worklife With Adam Grant, Work Life Balance, Ted Talks, Podcast About Work Life, Ted Adam Grant, Adam Grant Podcasts, Ted Podcasts, Adam Grant, Organizational Psychologist, Business

4.8 • 9.4K Ratings

🗓️ 13 April 2021

⏱️ 40 minutes

🔗️ Recording | iTunes | RSS

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Summary

Whether it's over a project, politics, or pizza toppings, conflict with colleagues is inevitable. The goal is not to eliminate it; it’s to handle it better. There’s a whole science of managing individual and team conflicts, and it suggests that we don’t have to agree to disagree. We need to start by understanding what our clashes are actually about—because often, we’re not arguing about what we THINK we’re arguing about at all. For the transcript of this episode, head to go.ted.com/WLTranscript43. WorkLife is made possible with the support of LinkedIn, Logitech, Morgan Stanley, SAP, and Verizon.

Transcript

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0:00.0	My wife Abby likes to have a lot.
0:04.0	Just a lot of things.
0:06.0	And this includes food.
0:08.0	So when Abby orders, let's say pizza,
0:11.0	we have five people in our family.
0:13.0	She might come home with four pizzas.
0:15.0	She might come home with five pizzas.
0:17.0	This is Glen and Doyle,
0:19.0	best-selling author and nonprofit leader.
0:21.0	She's married to soccer star Abby Wambuck,
0:24.0	and Glen and does not know what to do
0:26.0	about Abby's overordering habit.
0:29.0	And so this is an issue for us.
0:31.0	Too much food, not enough food,
0:33.0	overordering, underordering.
0:35.0	I think we fight about it maybe once a week.
0:38.0	And her wife Abby, well,
0:40.0	she's at a point where she wants to avoid this conflict altogether.
0:43.0	And also, it's exhausting.
0:46.0	God, sometimes I just want to agree to disagree
0:49.0	just so we can move beyond.
0:50.0	Well, and you too, and this is it.
	...

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