What led to this book, you know, the real impetus was if I do 100 corporate events a year, I do 100 pre-event calls, which is where the magic happens for me.

So that means I'm talking with these C-suite leaders in trying to understand their business and their biggest hurdles.

And what we kept discovering was that the biggest hurdle that people had was not the job description was not the mission was not the

strategy it was often people problems and so we figured out man if they can figure out how to work

with complicated people that's a superpower for them because then they can work with anybody

anybody could say yeah bring me all of the like-minded super talented going above and beyond people you can find. It's like, well, don't we all want that?

It's like, no, how do you deal with people that are incongruent with the direction that you've been going,

but yet you've hired them and yet they are adding value, but their personality just can just be

a little bit of a rub against shores. And so I figured if I can figure out a way to

help people deal with that, well, maybe they wouldn't have to leave their job so often. You know, people quitting their job all the time for the- Turnover is such a huge expense. Massive. Yeah. And so it's like, well, what do you? And most people just run. They don't just avoid. They run from difficult conversations, they run from difficult people.

I thought, well, what if, what if you could get better? just run. They don't just avoid. They run from difficult conversations. They run from difficult people.

Yeah. I thought, well, what if, what if you could get better? What if you had a better growing

option? And what if you could stay and give your absolute best to where you are? Yeah. So how do you do

that? So I think there's a couple of things that you've got to understand your options when we're

working with complicated people.

Number one, you can't avoid them. Number two, you could cancel them. You could just say, hey, I don't

everyone talk to this person ever again. Yeah. The other option people have is we can try and change them. Some people think the world will be a better place if they were just like me.

So why don't I try to get them to be a little bit more like me?

All of those are options you can choose.

I just don't think on the other side of you, anyone's going to want to work with you. Yeah. The fourth option is it's all about you. Absolutely. At that point. Fourth option that we talk about in the book is understanding them. Yeah. Which is this idea of saying, I have made a decision that I'm going to move towards this person

and try to understand their story. I've learned that complicated people become less complicated

when I slow down long enough to hear their story and actually understand who they are as a person

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