When you have to call a customer service line, where's your patients at on a scale of say 1 to 10?

Most people start at a 9 or 9.5, but then you start this interaction and you're met with an automated system, right?

Press 1, press 2, or machine.

A mustonuma wrote a book called Waiting for Service about why this experience is broken.

And he says, if you manage to get past the automated system and reach a human,

at this point you were at like a four.

And then by the time they transfer you to another operator and you repeat all your information,

your grace has warned thin.

You are at a zero and lots of people are in the negative.

Well this week the Biden administration announced it is taking on more of what it calls

everyday headaches and hassles that waste Americans time and money, meaning federal agencies

are making new business rules.

So the Federal Trade Commission is trying to require that it be easy to cancel a subscription.

The Department of Transportation is set to require automatic cash refunds for cancelled flights.

There are actions to simplify health insurance paperwork, prohibit fake product reviews,

streamline parent-teacher communications in schools, and, yes, circumvent those

automated customer service doom loops.

If this sounds familiar, it's because the Biden administration has been steadily working on what it calls a

pro-consumer agenda.

I'm also getting rid of junk fees, those hidden fees at the end of your bill that are there without your

knowledge. In the State of the Union address President Biden mentioned his

fight against hidden or surprise surcharges for a second straight year.

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