The Good, the Bad, and the Surprising Ways We’re Traveling Now

Women Who Travel | Condé Nast Traveler

Condé Nast Traveler

Society & Culture, Places & Travel

4.4 • 636 Ratings

🗓️ 7 October 2021

⏱️ 40 minutes

🔗️ Recording | iTunes | RSS

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Summary

With travelers around the world taking their first flights in a while—and vacations beyond a drivable radius—we're starting to get back in the swing of things when it comes to travel, albeit very slowly. But as we get back out there, we wanted to look at what had changed (for better and for worse) about our travel habits, so this week, we tapped three industry experts to clue us into what they're seeing.

First, we catch up with Sara Nelson, international president of the Association of Flight Attendants CWA, to hear about the fights and unruly passengers many flight attendants are facing in the skies right now—a sharp turn from when we talked about lobbying for a federal mask mandate last summer. Then, we speak to Divia Thani, Condé Nast Traveler’s global editorial director, about producing a travel magazine when, well, no one was traveling and what's brought her hope throughout the past year and a half. And finally, we chat with Lindsay Nelson, Tripadvisor's chief experience officer, about what changes they've seen in our travel habits over the pandemic—and how the company is changing tactics to keep up with travelers' evolving needs.

Read a full transcription of the episode and more links here: https://www.cntraveler.com/story/the-good-the-bad-and-the-surprising-ways-were-traveling-now-women-who-travel-podcast

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Transcript

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0:00.0	Hi, everyone, and welcome to another episode of Women Who Travel, a podcast from Kananas Traveler.
0:09.2	I'm Meredith Carey, and with me, as always, is my co-host, Thalera Koglu.
0:13.5	Hello!
0:14.5	This week, we're talking to free women in the travel industry, including Sarah Nelson,
0:18.6	international president of the Association of Flight Attendance
0:21.2	CWA, Diviathani, Kanias Traveler's Global Editorial Director, and Lindsay Nelson, Trip Advisor's
0:27.5	Chief Experience Officer, about how the way we travel has changed over the past year.
0:32.3	First up is our conversation with Sarah, who leads a union that represents nearly 50,000 flight
0:37.4	attendants at 17
0:38.7	airlines. She recently testified before the House of Representatives, speaking about the rise
0:43.8	in unruly passengers on flights. Meredith, take it away. The last time we spoke in July 2020,
0:50.8	there was no federal mask mandate for planes, layoffs were imminent, travel was limited,
0:56.5	and a lot has obviously changed since then, both good and bad. What does travel look like right now
1:04.2	from the perspective of a flight attendant? So we made it through with federal relief. Ultimately, it took a lot of work to keep our jobs in place, but we're no longer necessarily worried about losing our jobs unless this continues on and we hit another downward turn. Now it's about survival, ending the pandemic, and then trying to recover.
1:30.8	And every day when flight attendants are going to work, it is very difficult because, as has been
1:37.1	widely reported, our flights have had a lot of conflict on them. Not every flight, but very often, we took a survey of our
1:46.4	members, and in 2021, 85% of our members said that they had experienced at least one incident
1:52.7	of an unruly passenger on their flight, and nearly 70% said that they had experienced
1:58.9	at least five incidents. And to put that into perspective,
2:02.5	this is something that we're trained for. We're trained in de-escalation tactics. Flight
2:06.0	attendants are very adept at doing that and actually keeping these incidents very low normally
2:12.9	throughout the history of aviation. But it would be a really bad day when something were to rise to the
	...

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