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Radical Candor: Communication at Work

The Go-To Question 2 | 8

Radical Candor: Communication at Work

Radical Candor

Careers, Relationships, Society & Culture, Business

4.7740 Ratings

🗓️ 23 July 2020

⏱️ 23 minutes

🧾️ Download transcript

Summary

Being the boss doesn’t mean you automatically get respect from people, but the authority does have an automatic impact on what people will say to you. Unfortunately, people are primed to mistrust you based on all the preconceived notions against bosses. As the boss, you’ll tend to get more flattery than critical feedback that can help you learn and grow. Kim, Jason and Amy talk about how bosses can get real talk from employees by asking a go-to question. Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0

Hello, everybody and welcome to the Radical Canter Podcast.

0:07.3

I'm Kim Scott, author of a Radical Cander and co-founder of a Radical Cander the company.

0:13.5

And I'm Jason Rosoff, CEO and co-founder of Radical Cander.

0:16.5

And I'm Amy Sandler, Radical Cander's chief marketing officer and your host for the podcast,

0:21.9

Radical Cander, How to Kick Ass at Work Without Losing Your Humanity.

0:26.7

So we thought it would be helpful to answer that age-old question, what exactly do bosses do?

0:35.0

Kim, you're a boss, so tell us.

0:41.6

I'm not the boss. Jason is the boss, for which I'm grateful, because it allows me to be what I've always wanted to be, the writer. But I will answer your

0:47.3

question. Bosses do not sit around answering emails and creating meetings, although a lot of people

0:53.4

think that's what they do.

0:55.2

Bosses do three things, three crucial things. They create a culture of feedback, number one.

1:02.7

Number two, they build a cohesive team so that together the team can three achieve results.

1:09.3

In other words, bosses get, give, and encourage feedback between

1:13.8

team members to get shit done. That feels true. I think when I'm at my best, I'm doing those three things.

1:20.4

And when I'm not, I feel like I have you all to back me up. Jason, as you look at those three things

1:26.0

that Kim's talking about, culture of feedback, cohesive team, achieve results.

1:31.1

I'm almost imagining different levers.

1:33.1

And at some point, you might have to put more emphasis on one of those than others.

1:37.0

And I'm just wondering, especially in the past few months as we've been navigating the pandemic, like how do you sort of weight those three pieces?

1:46.2

I look at them as sort of a virtuous loop as opposed to things that can be, can be weighted

1:52.9

separately. It's not, they're not serial, even though we listed them one, two, and three.

1:58.9

From my perspective, getting things done in this moment is something that

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