4.9 • 112 Ratings
🗓️ 25 May 2022
⏱️ 55 minutes
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0:00.0 | Where does yesterday's future, which is already here, ready here, really here, meet today's future, which is about to happen, and tomorrow's future, which could be just minutes away? |
0:15.9 | Welcome to technology revolution, the future of now. |
0:27.0 | Where host Bonnie D. Graham asks savvy futurists for their predictions about the tech-driven trends that are shaping our future right now. Here's your host who will take us into the future |
0:33.2 | of now. Bonnie D. Graham. Thank you, Ryan Treasurer. Bonnie D. in the house. Happy to be here. Wow, we got a topic for you. I know it's going to impact. |
0:42.3 | It's going to resonate with our listeners, our viewers all over the world. |
0:45.3 | First, I want my guest to wave hello to LinkedIn and they want to watch you. And I have a very engaged panel. We have a full house. I wish we were playing poker because we've got a full house. I said that. I don't play poker. Full house today. We've got five speakers and the topic is interesting. So let me just start out with a little personal note here. I bought something. I like it. |
1:11.7 | I love it. No, it's day two. I hate it. I'm not sure. Does it fit? Do I want to keep it? Do I want to |
1:16.6 | return it? Return it. Sure, it's easy. I bought on Amazon. I'll run over to calls. I drop it off. |
1:21.7 | I show them the QR code. It's so easy to return things. Our topic today is the future of retail and technology. |
1:28.8 | How many happy returns? |
1:30.9 | And you know that's a play on words because when you have a birthday or anniversary, |
1:34.5 | people say many happy returns of the day. |
1:36.9 | Well, this is the bane of the existence of the retail world. |
1:40.8 | So we're going to talk about that today. |
1:42.9 | Let me give you a couple of statistics and then I'll |
1:44.8 | have my esteemed panelists share their bios and then we'll do the opening quotes and then we'll have our |
1:49.4 | predictions. So retailers expect 17.8% or 158 billion. That's with a B like the first letter of my name, |
1:57.6 | a merchandise sold during the 2022 holiday season, we're not even there yet, |
2:01.8 | will be returned according to the National Retail Federation, known as the NRF. |
2:07.2 | Emily Grayson, who is a director of operations at a women's apparel brand, I've never heard of, |
2:12.0 | a retailer named Tucker Nuck said, and this is a quote from digital commerce 360.com, |
2:17.3 | she said, returns were just the bane |
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