T-Mobile exec on managing crisis - What's it like to have Elon Musk's old phone number?
Kim Komando Today
WestStar Multimedia Entertainment, Inc
4.8 • 770 Ratings
🗓️ 29 May 2020
⏱️ 37 minutes
🧾️ Download transcript
Summary
In March, T-Mobile closed 80% of its stores due to the coronavirus pandemic. How did they manage a huge workforce of more than 110,000 employees? Kim chats with Jon Freier, T-Mobile's Executive Vice President of Consumer Markets, about the company's pivot during the pandemic, how to lead during a crisis and T-Mobile's on-going commitment to the military. Plus, can you guess what kind of calls and texts Elon Musk gets? Kim chats with a woman who knows firsthand.
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Transcript
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| 0:00.0 | Welcome to Commando on Demand Insider with Kim Commando, your fast-paced weekly update straight from Kim's desk to your ears. |
| 0:07.4 | I'm Mike James. |
| 0:08.5 | And in just a bit, we are really privileged today to have the leader of T-Mobile's consumer group with us. |
| 0:13.9 | His name is John Fryer, and he's the executive vice president of the consumer markets at T-Mobile in charge of 18,000 plus stores, |
| 0:23.1 | over 100,000 employees, which in turn generates over $50 billion in annual revenue. |
| 0:29.1 | Kim is going to talk with John in just a few moments about how they've shifted their focus recently with COVID. |
| 0:34.4 | And we're wrapping up Military Appreciation Month and talking about how |
| 0:38.4 | Team Mobile is supporting the military and the military personnel, not only this month, but also |
| 0:43.7 | year-round. So that's coming up in just a few. And Kim answers a couple of questions about |
| 0:48.0 | programming in a language called Cobol, which is an old language that you'd be surprised |
| 0:53.3 | how useful it is these days. And what would you |
| 0:56.3 | do if you kept getting calls to your phone asking for Elon Musk? It happened. And the answer of this |
| 1:03.5 | particular lady is going to surprise you. And if you've ever wondered if the information you give |
| 1:08.5 | your bank is safe, and what about auto pay and some of the digital options that banks have now? |
| 1:15.8 | How safe is it? |
| 1:16.8 | We'll ask Kim. |
| 1:17.8 | And by the way, this is not the nationally syndicated Kim Commander's show on over 400 radio stations nationwide. |
| 1:24.6 | And worldwide on American Forces Radio. |
| 1:28.7 | Every ship at sea gets the Kim Commando show. |
| 1:31.6 | The podcast version of the show is available at getkem.com. |
| 1:35.4 | Right now, you'll get a 30-day free trial if you use promo code Kim. |
| 1:40.1 | So again, go to get kimcom, get on the Commando community, |
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