Sunday Pick: How to change your workplace | WorkLife with Adam Grant

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4.1 • 11.9K Ratings

🗓️ 3 November 2024

⏱️ 35 minutes

🔗️ Recording | iTunes | RSS

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Summary

Each Sunday, TED shares an episode of another podcast we think you'll love, handpicked for you… by us. It's hard to make change at work happen. But wherever you sit in the hierarchy, there are steps you can take to overcome resistance and motivate people to embrace new ideas. In this episode of WorkLife with Adam Grant, Adam brings in an education change agent, a business turnaround specialist, and a bestselling author to identify what you can do to improve the status quo.

For the full text transcript, visit go.ted.com/WL49

Transcript

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0:00.0	TED Audio Collective.
0:09.3	Hey, TED Talks Daily listeners, I'm Elise Hugh.
0:11.9	Today we have a special treat for you, an episode of another podcast from the TED Audio Collective,
0:17.0	handpicked for you by us.
0:19.0	Ted has tons of podcasts that go beyond the TED Talk and help you spark your curiosity.
0:24.2	For more, visit audiocollective.ted.com and check out WorkLife with Adam Graham, wherever you get your podcasts.
0:32.1	We'll get to the episode right after a quick break.
0:40.1	One day, I got a call from a hospital that was working on a major change initiative.
0:45.0	A committee of surgeons had identified a customer service problem. Basically, patients weren't happy.
0:51.4	And after eight months of work, the surgeons were getting ready to roll out a big fix.
0:56.5	They were going to train the entire staff to smile more.
1:03.7	I was appalled. When the surgeons saw that patients were dissatisfied, they immediately went and studied organizations with the happiest
1:11.9	customers and picked Disney and the Ritz Carlton. Not exactly the best fit for a hospital.
1:19.2	There were a bunch of legitimate reasons that patients were miserable, starting with poor
1:23.3	quality of care and long wait times, and none of them had anything to do with staff sparkle.
1:29.4	The surgeons didn't just misdiagnose the problem. They failed to diagnose it at all, which left the
1:35.2	health of their patients in peril. Even the smartest people in the room get stuck on change when they
1:41.2	don't look inside their own organizations for answers.
1:45.0	Which is why change often goes wrong at work.
1:48.0	But wherever you stand in the hierarchy, there's a science of making it go right.
1:58.0	I'm Adam Grant, and this is WorkLife, my podcast with the TED Audio Collective.
2:02.5	I'm an organizational psychologist. I study how to make work not suck. In this show,
	...

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