Stop Chasing Transactions: Master Customer Experience with Bill Grundmeyer | Episode 280
Real Business Owners
Trevor Cowley
5 • 704 Ratings
🗓️ 8 October 2024
⏱️ 48 minutes
🧾️ Download transcript
Summary
In this episode, Trevor Cowley sits down with Bill Grundmeyer, who is helping a boat dealership expand their reach into Souther Utah. Bill shares his insights on why focusing on customer experience is everything, and how long-term relationships can make or break your company. Drawing from his experiences in both the automotive and boating industries, Bill breaks down the art of balancing sales and service, the importance of building a team that delivers, and the mindset shifts that have driven his personal and professional growth. Tune in to learn how to stay competitive in a demanding market, build a business that keeps clients coming back, and develop the habits that will take you to the next level.
Key Takeaways:
- How focusing on relationships over transactions creates repeat business
- Why customer service can make or break your business in any industry
- The parallels between running a boat dealership and the car industry
- The power of personal development and how 75 Hard changed Bill’s life and leadership style
- Utah’s boating culture and its impact on the local market
Want to hear more from Bill?
Follow him on Instagram: billgrundmeyer
If you are ready to level up professionally and personally go to joinrbo.com
Transcript
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| 0:00.0 | Real business and real business. |
| 0:01.9 | Whatever your situation is currently is not your forever situation. |
| 0:05.7 | That's really what real business owners is, man. |
| 0:07.7 | Like, we don't care where you come from. |
| 0:09.7 | Where are you going? |
| 0:11.1 | Our goal and our job is to reduce the mistakes that you have to make |
| 0:14.8 | or the money that you have to lose. |
| 0:16.6 | You want to be an entrepreneur. |
| 0:17.8 | You want to be successful. |
| 0:18.8 | Don't give up. |
| 0:19.6 | You learn, adjust, and continue to move forward. |
| 0:23.0 | Welcome back to another episode of real business owners with myself, Trevor Cowley. |
| 0:26.8 | I'm excited to share this episode with you. |
| 0:29.1 | It's a dear friend of mine, Bill Grundermeyer, who is the manager of a southern Utah boat dealership. |
| 0:36.2 | And the way that he transacts and does business is just one |
| 0:39.5 | of a kind. His character, his integrity, you're going to fall in love with them as you listen |
| 0:43.9 | to this episode. And so enjoy today's episode. And per usual, if you're ready to level up, |
| 0:49.1 | go to join RBO.com. Much love. I was in the car business for about 12 years. Okay. And I sold cars for about |
| 0:55.3 | four months before I got into management. Okay. And I feel like they might have saw something in me |
| 1:00.9 | that, you know, could really bring out the best in other people. Okay. Well before I started a mind |
| 1:07.4 | growth or a mindset journey. When did the mindset journey start? |
| 1:11.6 | Like, you obviously start in the car industry for one reason. |
... |
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