SPI 846: We Let the Customers Down (And Here Was My Response)

The Smart Passive Income Online Business and Blogging Podcast

Pat Flynn

Business, Emailmarketing, Entrepreneurship, Videomarketing, Podcasting, Affiliatemarketing

4.8 • 3.8K Ratings

🗓️ 13 December 2024

⏱️ 18 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

#846 Building a strong connection with your followers means showing them you care, even when things go wrong. That's why doing what feels right is part of my DNA in business. It might be difficult or cost time and money, but owning up to mistakes and going the extra mile to fix them makes all the difference! In today's episode, I share a story about a partnership with a company that resulted in four unhappy customers. That's unacceptable when the trust I've built is on the line. Listen in because you'll hear how I worked with Whatnot, the live shopping service I was streaming on for my Deep Pocket Monster audience, to make up for this error. This is about taking responsibility and learning from mistakes to make anyone affected by them feel heard and valued. Navigating these situations can be tricky, though. Tune in to hear about my approach! Show notes and more at SmartPassiveIncome.com/session846.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Transcript

Click on a timestamp to play from that location

0:00.0	What does the future hold for business? Ask nine experts and you're going to get 10 answers,
0:04.3	bull market or bear market, inflation's up or down. Can someone please invent a crystal ball?
0:09.3	Until then, over 38,000 businesses have future-proofed their business with the NetSuite by
0:14.0	Oracle, the number one cloud ERP, bringing accounting financial management inventory HR all into one
0:19.7	fluid platform.
0:24.4	With one unified business management suite, there's one source of truth giving you the visibility and control that you need to make quick decisions.
0:27.6	With real-time insights and forecasting, you're peering into the future with actionable data.
0:31.7	When you're closing the books in days, not weeks, you're spending less time looking backwards
0:35.0	and more time on what's coming next.
0:37.2	Given the opportunity to do enterprise resource planning, NetSuite is what I would use.
0:42.1	Whether your company is earning millions or even hundreds of millions,
0:44.9	NetSuite helps you respond to immediate challenges and seize your biggest opportunities.
0:49.5	Speaking of opportunity, download this CFO's guide to AI and machine learning at netsuite.com slash
0:54.7	SPI. The guide is free to you at net suite.com slash SPI. NetSuite.com slash SPI.
1:01.3	Just a brief word from our sponsor before we get started with today's episode. When it comes to
1:05.5	hiring, don't go searching for the one. Just meet your match with Indeed. If you need to hire,
1:12.0	Indeed is where you need to go.
1:16.3	Indeed is your matching and hiring platform with over 350 million global monthly visitors,
1:20.0	according to Indeed data. You can ditch the busy work. Use Indeed for scheduling,
1:24.1	screening, and messaging so you can connect with candidates faster. And Indeed doesn't just help you hire faster. 93% of employers agree Indeed delivers the highest
1:28.5	quality matches compared to other job sites according to a recent Indeed survey. I love how
1:33.5	Indeed puts the entire hiring process into one simple place. No extra apps, just hire with
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Pat Flynn, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Pat Flynn and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.