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KQED's Forum

Some Californians Turn to Hired Help to Reach EDD

KQED's Forum

KQED

News Commentary, News, Politics

4.2 • 727 Ratings

🗓️ 2 June 2021

⏱️ 22 minutes

🧾️ Download transcript

Summary

More than a year into a pandemic that's left millions of Californians jobless, it's harder than ever to reach the state’s Employment Development Department. That's according to a new San Francisco Chronicle analysis which found that in May, nearly a third of callers couldn’t get through to EDD, and each caller averaged more than 10 tries. The frustrating situation has led some to hire intermediaries, like Autodial and Claimr, to help them break through jammed lines. We’ll talk about how those services work and hear about your experiences dealing with EDD. Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0

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From KQED.

1:11.7

Welcome back to Forum on KQED.

1:15.1

I'm guest host Priya David Clemens, filling in for Mina Kim.

1:19.8

Calls to California's Employment Development Department have soared over the past year, with about 5 million calls a week from more than 350,000 different callers.

1:25.9

A new San Francisco Chronicle analysis found that in May,

1:29.5

nearly a third of callers couldn't get through to EDD, and each caller averaged more than 10

1:35.2

tries. The frustrating situation has led to some to hire intermediaries, like auto-dial

1:41.3

and claimer, to help break through jammed lines. So have you experienced struggles reaching the EDD?

1:47.0

Have you tried one of these services?

1:48.0

We want to hear about it.

1:49.0

For those of you who are listening, if you'd like to join the conversation with a comment,

1:53.0

please give us a call now at 866-733-6786.

1:57.0

That's 866-733-6786.

2:00.0

You can also get in touch on Twitter and Facebook at KQED

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