Is your team really providing value to the business? Today, Alex (@AlexHormozi) talks about the key to scaling, some guide questions you can think about when you’re assessing the workflow in operations, and making sure that your employees are really working at their optimal degree.

Welcome to The Gym Secrets Podcast where you can listen in on the Top 1% of Gym Owners to hear the secrets of what they are doing differently to get more customers, make more profit per customer, keep them longer, and do it all without sacrificing their personal lives. We've got roll up your sleeves kind of hustle with a little bit of cleverness and a lot of heart. We are 1% of gym owners and this is our podcast. Hosted by Alex Hormozi.

Timestamps:

(2:20) - The easiest way to structure operations is to first list out the desired outcomes needed. Think of your business as a pipeline and use this 4-step sales process

(3:34) - Once you realize the outcomes, list all the required activities. After, create roles in your company that will help support your business

(5:42) - The key to scaling is eventually streamlining the responsibilities of each role, it can become too much for one person to handle all the tasks alone. Also, your employees have to satisfy the fulfillment needed from the client

(8:18) - Some guide questions you can follow in terms of scaling the company and managing the expectations of your employees is to ask yourself, “What do we want this person to do?” “How can we expand this person’s capacity?” 

(10:57) - Oftentimes is not because your employee isn’t doing their job out of malicious intent, it’s because they don’t know what they should be doing. You need to guide them, and tell them what they should be doing in order to truly provide value to the client and the business 

(12:31) - It’s doing the boring work. It’s the rolling-your-sleeves up kind of work, the repetitive work. It’s about improving how good your team is doing at tasks that will eventually propel the company.

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