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The New York Times

Self-improvement, Personal Journals, How To, Society & Culture, Education

4.61.5K Ratings

🗓️ 28 February 2018

⏱️ 21 minutes

🧾️ Download transcript

Summary

Every time it rains, Marisa stays up all night wondering if anyone will show up to work the next day. She runs a bike messenger company, but no one wants to ride a bike when it's pouring outside. It's bad for business. We tell her the story of a high school girl and the program that turned her from a classic no-show to a student with near-perfect attendance. But will a high school leadership program work for adults? Marisa is determined to find out.

Transcript

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0:00.0

From the New York Times, I'm Charles Do last time you experience this problem.

0:19.6

So it actually usually for me starts the night before like 11 30 at night and I'm in

0:25.8

bed looking at my favorite weather app. This is Marissa. She works at a startup in

0:30.8

Manhattan and the problem she has?

0:33.6

It only crops up a few days a month.

0:35.7

I saw that the rain was going to hit right at the lunch rush. Everyone who works for us is also looking at this too probably and making the

0:45.9

decision about whether or not to come to work. Marissa is in charge of HR at a company called

0:51.8

Homer Logistics. They employ hundreds of bike

0:54.6

messengers who deliver food for restaurants in Manhattan. When it rans, you're

0:59.2

much more likely to order

1:05.0

volume. That seems awesome.

1:07.0

Phenomenal, except if none of your staff shows up to deliver those orders.

1:11.0

That's the problem. Yeah so I mean you like wake up and

1:15.7

the text messages and the emails and the phone calls like they all start

1:20.3

rolling in if people saying hey you know what I woke up this morning and I have a

1:23.6

terrible cold and who am I to say that they don't have a cold but it seems like in

1:29.6

school it's like the kids who get sick on days when there's exams is a little bit the same thing.

1:34.5

And like, like, the other part of it is that I totally empathize. I have been out there when it's

1:39.3

meaning. It's like wet and cold and it sucks.

1:45.0

But if you can't get people to do something that sucks,

1:48.0

your company is going to go out of business.

1:50.0

Yeah. this problem, like paying people more money if they showed up on rainy days.

...

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