Hello everyone and welcome to At Barrens.

I'm Andy Serwer and welcome to our guest, Bill McDermott, CEO of Service Now.

Bill, great to see you.

Thank you very much, Andy. Great to be with you again.

I want to start off by asking you to tell us about Service Now just for people who aren't so familiar with the company.

Yeah, Service Now is the workflow automation market leader.

So we make a platform that enables companies to digitally transform their business end-to-end.

So if you're running IT, your employee experience, taking care of your customers,

or making your engineers and knowledge workers far more productive,

you can do it all on one platform with a consumer-grade user experience, and you can fundamentally transform how you run your company.

This is an enterprise software business.

Absolutely.

There are other enterprise software companies out there, Bill. Workday, Oracle, etc.

How is your company different?

What do you do that's different from some of those competitors?

What we do is we simplify the way companies run.

You know, Andy, in the 20th century, there were really good stuff for companies.

Some of them made financials, some of them were database companies, some of them did operating systems,

some of them did business applications, but all of them did so to serve a specific department.

That has created a lot of complexity because those legacy systems are now a half a century old.

So what companies want to do today is they want to radically improve their productivity.

So I give you an example.

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