Service with a Smile with Mike Sheftz

Waste No Day: A Home Services Motivational Podcast

Brian Burton & Nate Minnich

Entrepreneurship, Business, Business:entrepreneurship

5.0 • 547 Ratings

🗓️ 10 October 2022

⏱️ 99 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

In today’s show, we are putting Mike Sheftz in your passenger seat to discuss serving each client with a smile. Mike is an HVAC personal trainer and has a heart for incredible customer service. With over ten years of experience in the trade Mike has worked in install, maintenance, service, training, and management. Mike found his own path by slowing down and fully understanding everything so that he could be the expert. However, that wasn’t enough. Understanding the value of “likeability” Mike pursued the art of service by bringing joy into every home. On this episode, Mike is giving a training to HVAC techs on not just the excellence of knowing your craft, but of the importance of how we serve each client. His passion reaches far beyond just HVAC as the principles he relays can be applied to anyone in the customer service industry.

Transcript

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0:00.0	I'm going to tell you now my mom and my dad probably know more about indoor air quality than most
0:06.9	technicians know because I practice and practice and practice and I invested into myself until I became
0:13.6	the guy that I am today. Today I still vested myself. This morning I was up at three o'clock
0:19.9	and this morning reading my Del Carnegie book,
0:22.4	getting my mind right, getting that positive attitude before I left the house. You can't leave
0:27.9	the house with a negative attitude and expect a happy day. So let's start every day with a positive
0:32.7	note. Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry as it relates to plumbing, heating, air conditioning, and electrical.
0:48.9	More than a podcast, Waste No Day is a credo, a determination, a mindset.
0:54.5	It is a never-ending discipline. It is a never-ending discipline.
0:56.6	It is a refuse to lose pursuit.
0:59.1	It is a wake-up call every morning to waste no day.
1:03.1	Now here's your host, Brian Burton and Nate Minnick.
1:17.4	Hey. Hey, welcome to another episode of the Waste No Day podcast.
1:22.6	Your host, Nate and Brian are hanging out to with you again, and we got another great guest.
1:30.7	This time, return guest, Mr. Mike Chefs, is joining us again, and he is going to be sharing his passion for service with a smile.
1:32.2	We are excited to have him on.
1:33.5	We're gonna have a great time today.
1:35.6	Brian and I are gonna do a little bit of an introduction,
1:37.8	and then we actually invited Mike up to our center
1:40.7	to do training live with our technicians.
1:42.9	And so instead of doing an interview this time,
1:45.6	we're just going to let him do his thing and give you a little bit of a peek about what training
	...

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