4.9 • 2.6K Ratings
🗓️ 11 June 2019
⏱️ 12 minutes
🧾️ Download transcript
In this Quick Tip Tuesday, Chalene will share with you why it’s imperative to go through and experience all that you and your business have to offer from every customer’s perspective. She is about to reveal some of the biggest mistakes entrepreneurs and business owners make — over and over again — when it comes to the customer’s journey!
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0:00.0 | Welcome to Build Your Tribe. I'm Shaline Johnson. |
0:05.7 | And my name is Brock Johnson. |
0:07.6 | And we know your time is valuable. |
0:10.0 | So every Tuesday we release an episode loaded with quick tips, |
0:13.4 | designed to get you in and get you out. |
0:15.4 | All right mom, this one's all you. |
0:18.8 | You guessed it, I am in my car for this quick tip Tuesday. |
0:23.6 | So put your seat belt on. I record a quick tip or we offer a quick tip every Tuesday. |
0:28.9 | And this one, I just like, I don't even have time to get in the studio. |
0:32.1 | It is so pressing, it is so urgent that I get this message to you and how important it is. |
0:37.8 | I just have to tell you right now. Okay, so here we go. Let's just get right to it. |
0:41.7 | You've got to go through every part of your customers' experience from their perspective. |
0:49.6 | Too often, the number one mistake I see entrepreneurs make and marketers. |
0:53.9 | And even the team that you employ sometimes to do things for you, |
0:57.5 | they create and build things and review things from their desktop. |
1:03.1 | Which is wonderful. |
1:04.8 | Except that it's not because 70 maybe as high as 80% of your customers are experiencing your |
1:12.3 | business and everything that you have to offer from their phones. |
1:18.3 | And the experience from someone's phone can be completely different versus a desktop. |
1:23.7 | So there's obvious things like having a mobile response, a website, etc. |
1:27.8 | But have you thought about just what fonts look like from someone's phone? |
1:33.2 | Have you thought about what it's like to watch a video from someone's phone? |
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