Revolutionizing Customer Engagement with AI: Insights from Regal.ai's Alex Levin
The Proven Entrepreneur
Don Williams
5 • 1.3K Ratings
🗓️ 7 April 2025
⏱️ 23 minutes
🧾️ Download transcript
Summary
Welcome to The Proven Entrepreneur Show, where host Don Williams brings you transformative insights from the world of entrepreneurship. In this episode, Don sits down with Alex Levin, co-founder of Regal.ai, a company at the forefront of AI innovation in customer engagement.
Alex Levin shares his compelling journey from a traditional business background to leading Regal.ai, a tech company revolutionizing customer interactions with advanced AI agents. Discover how Regal.ai's AI agents handle 20-40% of customer interactions for large enterprises, making voice communication not only efficient but also cost-effective. Alex delves into the evolution of AI technology, the economic benefits of voice AI, and the strategic decisions that have propelled Regal.ai's growth.
Key Topics Discussed:
- The role of AI agents in customer interactions
- Economic advantages of voice AI over traditional methods
- Alex Levin's entrepreneurial journey and lessons learned
- The future of AI in customer engagement
- Strategic decisions that led to Regal.ai's growth
This episode is packed with valuable takeaways for top executives, entrepreneurs, and sales professionals. Learn about the economic advantages of AI in customer service, the importance of maintaining high hiring standards, and the benefits of a usage-based pricing model. Alex Levin's insights offer actionable advice on leveraging AI to enhance customer engagement and drive business growth.
In this episode provides sophisticated yet accessible insights into the world of AI and entrepreneurship. Alex Levin's story is not just about facts; it's about the transformation and discovery that unfolds as he navigates the challenges and breakthroughs in the tech industry.
Tune in The Proven Entrepreneur Show to gain valuable insights into the world of AI and entrepreneurship, and discover how Regal.ai is revolutionizing customer service. Don't miss this episode packed with actionable advice and inspiring stories!
Key Entities:
Alex Levin: Co-founder of Regal.ai, a company specializing in AI agents for customer interactions.
Don Williams: Host of The Proven Entrepreneur Show, with 35 years of experience in the contact center industry.
Regal.ai: Innovator in AI technology, providing AI agents that enhance customer service and operational efficiency.
OpenAI, Anthropic, Meta, Google: Leading companies in AI technology, contributing to the advancements that make Regal.ai's solutions possible.
Transcript
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| 0:00.0 | Are you an entrepreneur looking for more free time, more money, or just looking for that success blueprint? |
| 0:11.6 | The proven entrepreneur is the podcast for you. |
| 0:14.6 | Host Don Williams and his guests share real success stories from proven entrepreneurs. |
| 0:19.7 | Here's your host, Don Williams. |
| 0:24.9 | Hey, Don Williams here with today's episode of The Proven Entrepreneur Show. I've got a really good |
| 0:35.5 | guest today. I have Alex Levin, co-founder of regal.a.I. So AI, that's |
| 0:41.1 | actually doing something, not just somebody that's an AI expert, which the world seems to be |
| 0:46.2 | full of. Alex, welcome to the show. Thank you for having me. Yeah, thrilled to have you. So |
| 0:52.6 | tell us a little bit, what does recal.a.I. do? |
| 0:57.8 | We build AI agents for large enterprises and, you know, help them customize those agents for their |
| 1:05.2 | specific business and their specific customers. And I'd say most of our customers, AI agents now do between 20 and 40 percent of the volume of customers. And I'd say most of our customers, AI agents now do between 20 and 40% of the volume |
| 1:14.7 | of customer interactions, whether it be support or sales or maybe some operational use cases |
| 1:20.3 | like scheduling and reminders. And so I think I know the answer to this. So mainly voice |
| 1:26.6 | application, right? |
| 1:28.4 | Yeah, we're very long voice. So when I first started, you know, in contact centers, |
| 1:33.4 | I was taught, contact centers are a call center. Just get rid of those interactions. And, you know, |
| 1:37.6 | what do you do? You hide the phone number. You make self-serve flows. You do everything you can to |
| 1:41.6 | send people to a chat pop, whatever it is. And, |
| 1:44.8 | you know, that solves one problem. It lowers your cost. But actually, like, it makes customers |
| 1:50.2 | feels like you don't really care about them. And that's bad, right? Because it, you know, |
| 1:54.8 | creates a turn problem among your customers. There's no more loyalty. So I think, I understand why |
| 2:00.5 | businesses thought that, you know, talking with a customer on the phone with a human was expensive. |
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