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REAL AF with Andy Frisella

Retention Before Acquisition, with Andy Frisella - MFCEO121

REAL AF with Andy Frisella

Andy Frisella

Entrepreneurship, Business

4.933.6K Ratings

🗓️ 24 January 2017

⏱️ 71 minutes

🧾️ Download transcript

Summary

When you're in business, most of your revenue is generated by repeat customers. So it is not only important to gain customers, it is vitally important to keep them. You cannot think of customers as a one-time transaction; but rather think of them in terms of their lifetime value. In this episode of The MFCEO Project, Andy Frisella explains how to gain, maintain, and retain customers. Bottom line: if you want to move up in the world of business, you've got to learn how to follow-up and follow-through.

Transcript

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0:00.0

What is up guys, you're listening to the MFCEO project. I'm Andy. I'm your host and I am the mother fucking CEO guys. As you know, we always focus on business. We always talk about personal development and we usually mix both together and today is going to be that same case. As always, I'm joined by my host Vaughn the impaler, the pastor of disaster.

0:29.0

What's up Vaughn? You are. You are. You're looking a little sunbaked. Yeah, I got a little sun on me man. Yeah, it was sunny for like two days at rain the rest of the time. Yeah, but it was okay because it was just I enjoyed it. It was a very productive trip. That's awesome. Yeah, mainly work the whole time. I had one day off. We went to drive up through Malibu. I took the event to the door out there. The SV and drove up through Malibu. The first time I ever been out there, that was awesome. Yeah, I'd be nervous about driving a Lambo.

0:59.0

Yeah, I just wanted to start my career. But it was very busy with me. I don't really know where I am. Yeah, I just wanted to learn a little bit about 자신ung that I was doing. The same job, I just want to find a bağ of my们k Ι constru wage and like some people saying some companies are. Yeah I know a lot about lane 对北京戏各 areainton embassies to me.

1:14.3

It was so beautiful. It was awesome. There was times when people nearly lost their lights because of the loads their dark faj masturbation. Yeah, this place.

1:18.8

Yeah, I know. By the time I came out there with my friend in case there was a lot of representa on the water, there just not aways had a nice kind of crystal fielding out and some space that I kind of drive an ordinary pass from him, the capital era, my scooter way to the final corner of the Bodice.

1:23.6

Whatever the dress code is so if it's like suit and tie. I mean like jeans and t-shirt

1:27.9

You know what I'm saying if it's jeans. I'm in like shorts

1:30.7

You know like I'm a couple steps behind. I don't give a fuck either of the business partner still wears flip-flops every day

1:36.0

Every day middle of winter unless they're fucking so every day. Yeah, I've never noticed that. Yeah. Oh

1:41.5

I've never noticed that. Yeah. Hey before I forget

1:45.2

people have been

1:46.7

Relentless in wanting your take on books and now they can have it. Yeah

1:51.3

The MFCEO.com forward slash badass books guys

1:56.8

Sandy's reading list. Yep, and you went a little you went a little above and beyond and shared some thoughts about each book

2:01.8

Yeah, and so guys if you want that

2:05.0

The MFCEO.com forward slash badass books. Yeah, the one thing the one thing that

2:12.8

I wanted to hit on this before we got going was you know I've been getting

2:19.0

attacked on

2:21.8

Email by people who are like what what else can I buy from you or what else can I do from you?

2:26.3

And you know do you have programs or this or that and

2:29.6

You know if you're a long time list or you know that I don't do programs for a specific reason

2:36.4

You know and I want to offer this piece of advice right up front because this is something that just makes no fucking sense to me

...

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