I was upset, and then people were calling us upset, and I was trying to figure out what

to do about it.

This is Lizette Chanuk.

Clementine, give me a sweetheart, come here be a good girl and sit there you go.

Here she is in her backyard in Maryland, giving some treats to her four rescue dogs, Joy,

Clementine, Johnny, and Minnie.

Back in 2019, she started getting these phone calls from angry customers.

When I first found out about it, it was because we got a phone call, somebody had bought

a dog there, was very unhappy the dog was sick, they wanted to return the dog, the pet

store said, call pet connect rescue, they called us, and we had no idea what they were

talking about.

It wouldn't take her long to figure out what was going on.

Lizette is a lifelong animal lover.

She worked in animal welfare before taking a break to start a family.

And then when my kids grew up to be age enough where I felt like I could go back to work,

I wanted to get re-involved.

She had such a bad experience with a nonprofit, she decided to start her own.

That's why Lizette founded pet connect rescue.

The way it was treated really upset me, and I thought this isn't the way it should be

if someone wants to rescue an animal, as opposed to going by one.

But now the tables had turned.

Lizette was the one people were unhappy with.

...