Serious questions are rising over a new player in American health care.

Amazon.

The online giant has been moving more aggressively into hands-on medicine, including last year

when it bought one medical, a business providing primary care with

scores of clinics across the country. But recent reporting from the

Washington Post is highlighting new concerns about patient safety.

Leaked documents show more than a dozen patients' safety

was put at risk when their care was handled by call center staffers

with little to know medical training.

Caroline O'Donovan is a tech reporter covering Amazon for the Washington Post.

Caroline, I want to start actually with the big picture here.

Can you talk about how significant you think this move is by Amazon in general and how significant for health care in America is it that Amazon is looking to get into this market?

Absolutely. So Amazon of course is the second largest employer in the United States.

It's an absolutely massive company.

It has an entire cloud computing company inside of it.

It's one of the biggest retail companies in the country.

One medical, the primary care clinic that they bought.

It's sort of a drop in the bucket of the overall American health care system,

but recently Amazon has been sort of completing its plan, if you will.

They opened up a discount for one medical to all Amazon Prime subscribers,

which would take the number of people who are currently using one medical and potentially increase that to the millions of people who have Amazon Prime.

They're also increasing their telehealth offerings that you can access without insurance.

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