Own Your Problems and Offer Incentives - Dave & Donni

Social Proof Podcast

Social Proof Network

Entrepreneurship, Business

5 • 2K Ratings

🗓️ 31 May 2022

⏱️ 3 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

This is a clip from : Pay Me Back! - Episode #250 w/ David & Donni

As entrepreneurs, business owners, and visionaries, what makes us trustworthy? What are some of the signs to be aware of before you are in danger of losing out on business and more opportunity? Lack of consistency, making mistakes repeatedly, overpromising and lack of follow through are all symptoms of a business teetering with loss of trust from their customers/clients. In this episode we will dive into How To Build Brand Trust and :

- Honesty and Integrity : our need to stay true to our word, follow up with action , and execute on publicly declared intentions.

- Under Promising and Over Delivering : how to make small promises with guarantees and seeking to give more than what your client/customers ask for.

- Responding to Criticism : the importance of handling the honesty, critique, and feedback of your clients/customers with class, grace, and an open approach.

- The Power of Loyalty Programs : giving those who do business with you repeatedly incentives to continue doing business with you and becoming raving fans.

- Hiring Well and Highlighting Reviews: making the right calls on who is a part of your team and bringing the spotlight to stories of success within your organization.

and so much more!

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Transcript

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0:00.0	Ladies, gentlemen, welcome to the colorful world of Skittles.
0:03.9	Skittles brings you a jolt of five fruity flavors in every bite,
0:08.3	giving you the chance to taste the rainbow like never before.
0:11.2	Break free from the ordinary day-to-day with the help of Skittles Chewy Candy.
0:15.5	Gittles is a must in my candy jar, movie snack, even my secret so an afternoon pick me up,
0:21.2	and I don't even care who knows it.
0:23.2	At a splash of joy to your day with Skittles,
0:25.7	there's nothing better than fruity fun that tickles your taste buds.
0:29.2	Taste the rainbow.
0:30.7	Previously on the social proof podcast.
0:34.9	When a customer comes to you with the problem, whether you're in the billing department,
0:38.8	the fulfillment department, the customer service department,
0:41.6	that problem is yours.
0:42.9	You own it in that moment.
0:44.7	For sure.
0:44.9	You own it and you offer incentives to the business owner.
0:48.4	This is why it's going to be so important to have your SOPs in place, right?
0:52.4	So if a customer has this type of an issue,
0:55.2	your customer service team, your billing team,
0:57.1	whoever intercepts that issue,
0:59.2	needs to know what their boundaries and their guidelines are in order to resolve an issue.
1:03.8	So if someone calls and they're rightfully, I rate, it's been two months,
	...

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