Outsourcing AI
How to Lend Money to Strangers
Brendan le Grange
5 • 2.6K Ratings
🗓️ 26 June 2025
⏱️ 39 minutes
🧾️ Download transcript
Summary
Very early in my career, back in the days when the details from paper forms had to be typed into a computer to get the application process started, I heard about companies scanning application forms and then sending the files to India to have the data capture done there. A decade later, the guy I was chatting to in a hotel bar in Nairobi promised me he could build a collection call centre in India, staffed by Swahili-speaking staff at a fraction of the local cost. And now, as I hear from Rajul Sood, we can outsource an entire AI infrastructure - the back-end of intech is changing just as fast as the front-end!
You can find Acuity Knowledge Partners online at https://www.acuitykp.com/
Rajul is on LinkedIn at https://www.linkedin.com/in/rajul-sood-vohra-2475b417/ and Acuity Knowledge Partners at https://www.linkedin.com/company/acuity-knowledge-partners
I am on LinkedIn, too, at https://www.linkedin.com/in/brendanlegrange/ as is the show https://www.linkedin.com/company/how-to-lend-money-to-strangers
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And since you like podcasts, I'm also co-create hAIghtened senses with Christo van Zyl, in which will look at the intersection between human senses and technology, especially AI-powered technology.
Keep well, Brendan
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Transcript
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| 1:14.3 | EI, as you know, printed is no longer twist a password. |
| 1:21.4 | It is emerging as a transformative force, which is redefining banking, you know, from digital lending to advisory, to research. |
| 1:23.9 | So across the bank, you see an advent of AI across all its different business units. |
| 1:30.1 | And banks, particularly, which was somehow unbelievable given the complexity of the institutions, |
| 1:35.6 | are actually at the forefront of the AI usage today. |
| 1:43.7 | Welcome to How to Lend Money to Strangers with Brendan LaGrange. |
| 1:48.0 | Now, I've been working in consumer lending in one capacity or another for 20 plus years now. |
| 1:55.1 | And while I've never directly worked with outsourcing, it's always been within the periphery of my vision. When I started, |
| 2:02.9 | we used to still have handwritten paper application forms for our credit cards. We would receive |
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