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🗓️ 19 August 2025
⏱️ 7 minutes
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Experts are still in the early stages of understanding just how much generative AI will disrupt the labor force. A new report by MIT finds that the adoption of AI led some firms to cut back spending on jobs that were often already being outsourced — things like customer support, software engineering, and administrative tasks. We'll learn more. Also: the dollar's role as the world's "reserve currency" and a $2 billion lifeline for Intel.
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0:00.0 | We had been exporting jobs overseas. |
0:04.2 | New data suggests will soon export those jobs to computers. |
0:08.5 | I'm David Brancaccio in Los Angeles. |
0:10.7 | We're only in the early stages of understanding just how much generative artificial intelligence will disrupt jobs. |
0:17.1 | For now, AI tends to be enhancing workers not necessarily replacing them. That's the highlight of a new report out of MIT, but there's one broad exception, Marketplace's Elizabeth Troval reports. |
0:29.4 | Adoption of generative AI did lead some firms to cut back spending on jobs that were often already being outsourced, things like customer service, software engineering, |
0:38.8 | and administrative tasks. That's according to MIT's new report. Prad Yom Nachari is one of the authors. |
0:46.3 | coding, writing, documentation. All of these are some simple aspects where we do think AI is |
0:53.6 | already playing a big role in business. |
0:56.4 | But the report found mostly there were not big headcount reductions. |
0:59.9 | It makes sense since AI tools so far are often helping workers write emails or documents, |
1:06.0 | says Harvard's Christopher Stanton. |
1:08.2 | Sort of the broad nature of work hasn't changed to reflect AI other than sort of some time |
1:14.4 | savings. |
1:15.2 | And whether some jobs are augmented or automated may not be simply a matter of technology, |
1:21.6 | says Tom Mitchell with Carnegie Mellon University. |
1:24.7 | It'll be a matter of businesses evolving their business processes to figure out |
1:30.6 | how to incorporate these capabilities. He says that's why procedures where it's easy to plug in |
1:37.4 | AI, like customer service, are one of the first places we're seeing a shift. I'm Elizabeth Troval for Marketplace. |
1:45.9 | The beleaguered U.S. microchipmaker Intel just got a $2 billion lifeline from Japan's investment |
1:52.2 | conglomerate SoftBank. This makes the company in Manato just outside of Tokyo one of Intel's |
1:58.2 | biggest shareholders. This comes as the Trump administration is discussing the federal government, buying a 10% stake in Intel. |
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