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The Boostly Podcast

Outsource & Grow: Leveraging Virtual Teams for Short-Term Rental Success

The Boostly Podcast

Mark Simpson

Marketing, Entrepreneurship, Business

51.4K Ratings

🗓️ 18 November 2024

⏱️ 53 minutes

🧾️ Download transcript

Summary

Welcome to Boostly Podcast Episode 753. stayfi.com/boostly Discount code: BOOSTLY  https://www.hostfully.com/boostly/ In this episode of the Boostly podcast, the focus is on providing hosts with tools, tactics, training, and confidence to secure more direct bookings in hospitality. Liam sits down with Matthew Metro, founder of CS Outsource. Matthew shares that his company helps short-term and mid-term rental operators build virtual assistant teams. They began with guest communications, vendor scheduling, and disputing negative reviews, eventually expanding to digital marketing, bookkeeping, and business development. The discussion delves into the challenges of hiring, training, managing, and retaining virtual assistants (VAs). Matthew underscores the importance of being specific about job responsibilities and conducting a time study before hiring. He also discusses the impact of AI, noting that while it can handle low-level tasks, human touch is crucial for nuanced operations. Matthew advises promoting existing top agents to supervisory roles and emphasizes the value of clear documentation using tools like Asana, monday.com, and Loom. He highlights the benefits of hiring from Latin America, such as cultural alignment and time zone compatibility. Matthew stresses that while VAs may not perform exactly like business owners, they can significantly reduce operational burdens. The episode concludes with Matthew's philosophy of giving away secrets and knowledge freely, believing it ultimately benefits everyone involved. https://www.csoutsource.com/ https://Boostly.co.uk https://Boostly.co.uk/5steps https://instagram.com/boostlyuk https://Boostly.co.uk/podcast

Transcript

Click on a timestamp to play from that location

0:00.0

Want to take control of your bookings and find some independence from Airbnb, meet Stafi,

0:05.4

the game changer in guest data collection and marketing.

0:09.2

Now, Stafi being around for a while, I've talked about and lots, but let me just delve into

0:13.7

a little bit more about what Stafi is and they does.

0:17.4

So remember the last time you went into a coffee shop and you wanted to use the Wi-Fi.

0:22.1

What did you have to do to get the Wi-Fi? You had to give him your email. Stay-Fi works

0:27.7

exactly like that, but for your short-term rental or your medium-term rental business. And the beauty

0:33.2

of it is that you don't just get the lead bookers details, you get the whole party. And this is

0:39.6

fantastic because of a stay of maybe four people coming at your property, you've not just got

0:45.1

one email, one piece of data, you've got four. And this is so important to boosting your

0:50.7

direct bookings is to build a solid database. Now, after the stay, stay fight, encourage you to boost in your direct bookings is to build a solid database. Now, after the stay, StayFai

0:56.2

encourage you to keep in contact with your guests and they give you the tools to do so as well.

1:02.1

They've got email. They've got SMS. You name it. They've got it. And it's all automated.

1:07.1

Now, I reached out to StayFat and I asked them, what can you do for the Boosley peeps?

1:12.3

What can you do for the Boosley crowd?

1:14.3

And they have given us 50% off your first free months.

1:18.4

Now, that's an exclusive.

1:19.8

Now, to do that, you need to go to stayfi.com forward slash Boostly, B-O-O-O-S-T-L-Y. Stay-Fi is S-A-Y-F-I-I-O-F-I.

1:29.2

When you're signing up, you've got to put the discount code in Boostly, B-O-O-S-T-L-Y.

1:33.8

Then you get 50% off your first free months.

1:36.5

Out of every vendor, every supplier, everybody that we have recommended over the years, the ones that everybody comes back to me with and saying

1:44.5

that was the one, it was StayFi. I'm a massive fan of them and I'm so happy that they've

...

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