Outfox the Market: bill rise sparks switch
Money Box
BBC
4.2 • 825 Ratings
🗓️ 24 November 2018
⏱️ 26 minutes
🧾️ Download transcript
Summary
Money Box reporter Dan Whitworth investigates complaints from customers of a small energy supplier, Outfox the Market, who suddenly found themselves facing huge increases to their direct debit payments. Outfox the Market emailed Anna and her husband Rob to say their direct debit amounts would be split, meaning they would pay much more during winter and less in summer. The couple are already around £200 in credit on their account so they decided to switch supplier. Outfox the Market say the direct debit change would average out over the year.
Following its administration deal with its lenders the pension fund of news publisher Johnston Press is being placed under Pension Protection Fund (PPF) rules. What happens if your pension passes to the PPF? Guest: Hilary Salt, Founder First Actuarial.
We hear from the man who ended up being reported to the police for fraud by his insurer after making a stolen jewellery claim following a burglary. Neil McFarlane, Group CEO with the specialist jewellery insurance broker T.H. March outlines what you should consider when insuring gems, rings and watches at home.
Reporter: Dan Whitworth Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Richard Vadon
Transcript
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| 0:00.0 | In Northern Ireland, from the late 70s to the early 90s, the IRA killed over 40 alleged informers. |
| 0:08.0 | But the man who often found, tortured and sometimes killed these people on behalf of the IRA |
| 0:12.0 | was himself an informer, a secret British army agent with the codename Stakeknife. |
| 0:18.0 | Who gets to play God? And why me? Why my family? |
| 0:21.3 | When lies are still being told to this day, who do you believe? |
| 0:25.1 | I wouldn't even know where to start, and I'm with the IRA. |
| 0:28.5 | Steakknife. |
| 0:29.7 | Listen first on BBC Sounds. |
| 0:33.5 | BBC Sounds, music, radio, podcasts. |
| 0:37.4 | Hello, in today's program, a small energy supplier has apologised to 100,000 customers |
| 0:42.4 | after telling them their direct debits would rise by 75% from December. |
| 0:47.2 | In fact, the rise just for winter should have been 40%, but why are they going up so much? |
| 0:52.1 | We hear from a man whose home was burgled, but when he claimed for £15,000 of stolen jewellery, |
| 0:57.4 | he was the one who ended up in court. |
| 0:59.8 | And what would happen to your company pension |
| 1:01.6 | if the firm you worked for went bust? |
| 1:04.7 | But first, the small energy supply company called OutFox the Market |
| 1:08.5 | has apologised to all its 100,000 customers after it warned |
| 1:12.6 | them their direct debits would rise by 75%. The figure it intended to apply was only 40%, but it got |
| 1:19.5 | its sums wrong when it worked out a new structure to charge more in the winter and less in the |
| 1:24.5 | summer. Dan Whitworth's been investigating. Well, Paul, outfox the market, |
| 1:28.6 | sends out an email just over a week ago. Outlining increases it was going to make to people's |
... |
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