One-Hour Doorstep Delivery: Can It Transform Your Business?

Technology Revolution: The Future of Now

Bonnie D Graham

News, Business News, Technology

4.9 • 112 Ratings

🗓️ 4 May 2016

⏱️ 57 minutes

🔗️ Recording | iTunes | RSS

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Summary

The buzz: “Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds.” Businesses used to focus on the goods they produced. Now that customers in the Digital Economy demand faster, better ways to receive what they buy, product delivery logistics could become as critical to B2B business success as to B2Cs. How do you know if this is right for your business model? The experts speak. Sunil Daluvoy, Uber Technologies: “If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering” (Jeff Bezos). Charlie Cole, Tumi: ““Do not go gentle into that good night, Old age should burn and rave at close of day; Rage, rage against the dying of the light” (Dylan Thomas). Hari Ashvini, SAP: “The price of doing the same old thing is far higher than the price of change” (Bill Clinton). Join us for One-Hour Doorstep Delivery: Can It Transform Your Business?

Transcript

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0:00.0	The following program is being brought to you on the Voice America Business Channel.
0:05.4	For more information about our network and to check our additional show hosts and topics of interest, please visit voiceamerica business.com.
0:12.9	The Voice America Talk Radio Network is the worldwide leader in live internet talk radio.
0:17.9	Visit voice America.com.
0:19.6	The views and ideas expressed on the following program are strictly those of the host or guests
0:24.4	and do not necessarily reflect the views and ideas held by the Voice America Talk Radio Network,
0:29.7	its staff, and management.
0:45.1	Welcome to the News America Talk of business talk all week.
0:49.0	This is Coffee Break with Game Changers, presented by SAP.
0:51.5	The best run business is run SAP.
0:55.6	Your host and moderator is Bonnie D. Graham. You'll hear from the innovators who have learned to use game-changing technologies to shake up the status quo and help move today's
1:00.6	businesses in new directions. Now, here's Bonnie D. Graham. Welcome, welcome. And if you want to run
1:07.1	with the game changers, oh, come on, you've been listening for years. You know you're in the right place and you know you're going to be happy. You tuned in. We have a very interesting topic today, but my buzzword is a long one. See if you remember, those of you, especially in North America, see if you remember where this came from. Neither snow nor rain, nor heat, nor gloom of night, stays these couriers from the swift
1:29.2	completion of their appointed rounds. Uh-huh. Yeah, yeah, that used to be the service mantra for
1:35.0	the U.S. Post Office, but I digress. Let's talk about this, getting things from one place to another.
1:40.3	Now, fast forward 2016. Businesses used to focus on the goods they produce. What was the quality? What was the speed and the efficiency of the production process? But wait a minute, wait a minute. We're now in the digital economy. Things have changed. If you've been hiding under a rock, time to come out into the sunshine.
2:02.5	Customers want more.
2:06.2	They want faster, better ways to receive what they buy.
2:07.1	We're impatient.
2:09.9	We're in the now-for-me generation.
2:13.0	I think all of us, regardless of our age and our demographic cohort.
2:18.3	We want to have you, the producers, the manufacturers, the distributors. We want you to have your delivery logistics as important as the quality of the products
	...

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