Welcome to Manager Tools. Today's topic, negative feedback before it's time. Here we go.

So Mark, what do I do when a direct would get negative feedback, but it's not time for it yet in the Trinity rollout process.

Yeah. Well first of all I want to go over why we would recommend somebody

wait and then we'll talk about things to say and how to say them

specifically.

We've got a couple of very specific simple suggestions that people can use.

That said, let's do a little bit of background here real quick.

We recommend one-on-one's feedback coaching and delegation the four parts of the

manager tools Trinity. We recommend most managers need to first develop a

relationship with the directs and then start giving feedback positive and

negative and they start with positive there's an entire process called

the Trinity rollout model and guys I'm sorry those of you want to magically become

great it takes six to nine months to really roll this stuff out not

because you're not smart but because your directs can't handle you making a

ton of changes all at once. So in our model when people listen to one-on-ones

and feedback they think the models are great

they'd love to start using them but you can't really use them all at once

Unless you're prepared to have your directs push back and get defensive and go no there's too's too much, you're changing too much, I'm

uncomfortable.

And so we phase in.

First you do one-on-ones, you build a relationship,

then you start giving positive feedback, then you get negative feedback.

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