Hey, it's Rachel Cook, your modern mentor. I'm the founder of Lead Above Noise, a firm

specializing and helping teams and organizations create better working experiences that activate better

results. Today, I am excited to bring you this interview with Francis Fry, Professor of Technology

and Operations Management at Harvard Business School, host of the

Fixable podcast, an author of several books, including her latest, Move Fast and Fixed Things,

the Trusted Leaders Guide to Solving Hard Problems. Francis developed one of the most popular

classes at Harvard Business School, which explores business models that reliably delight

customers.

Francis is someone I've admired from afar for some time, and it was an honor and a pleasure to have

her on the show. In this interview, we cover why Speed has gotten such a bad name in business,

why inclusion and neurodiversity are some of the most underutilized secrets to great business outcomes,

why emotions at work can fuel success, and so much more. I hope you enjoy my interview with

Francis. Francis Fry, I am awkwardly fan-girly, super-dueber excited to have you join me on the

Modern Mentor podcast. Welcome, and thank you for being here.

Oh, thanks for the invitation, Rachel. So I would love to start with the name of your new book.

It has been some decades since this whole philosophy of move fast and break things kind of hit the

scene. I think at that time, I was probably parenting toddlers and felt

very uncomfortable with that. I loved the sentiment of move fast, but breaking things is not a thing

all of us are really comfortable with. So now the title of your book is all about moving fast

and fixing things. And I would love to just get a little bit of background as to how

that came to be. Yeah. And it comes from the same place, which is we were also uncomfortable with it.

And what we found is that that phrase gave speed a bad name. Because what people thought is I can either move fast or I can

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