More Thoughtful Is More - The Importance of Hospitality in Business with Will Guidara | The Jake and Gino Show

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Jake & Gino

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4.9 • 842 Ratings

🗓️ 11 March 2024

⏱️ 39 minutes

🔗️ Recording | iTunes | RSS

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Summary

Join us on this enlightening episode of the Jake & Gino Podcast as we dive into the world of exceptional customer service and hospitality with our special guest, Will Guidara. Known for transforming Eleven Madison Park into the world's number one restaurant, Will shares his journey, the concept of unreasonable hospitality, and how it can serve as an unfair competitive advantage for businesses across all sectors. Will Guidara, the mastermind behind the unprecedented success of Eleven Madison Park and author of "Unreasonable Hospitality" takes us through his journey in the restaurant industry, from his early days to creating a globally recognized dining experience. He shares valuable insights on the importance of personalized guest interactions, creating a culture of hospitality, and the role of leadership in nurturing this environment. Will also touches on the potential of AI in the hospitality sector and how it can be used to enhance, not replace, human interactions. Whether you're in the restaurant business, real estate, or any customer-focused industry, this conversation is packed with actionable advice and inspiring stories to help you elevate your service game. Don't miss out on discovering how unreasonable hospitality can become your business's most significant advantage. Video Chapters: 00:00 Introduction 00:13 Jake Welcomes Guests 00:22 Unreasonable Hospitality with Will Guidara 05:05 The Hot Dog Story 09:44 The Dreamweaver Role 13:42 AI's Impact on Hospitality 20:15 "Percent Repaired" Concept Discussion 24:29 Examples of Unreasonable Hospitality in Business 27:54 Remote Work and Hospitality 30:14 Sponsor Break 32:57 Scaling Service Excellence 36:02 How to Connect with Will Guidara 37:05 Gino Wraps it Up Video Highlights: Introduction of Will Guidara and the essence of unreasonable hospitality The transformative power of personalized guest experiences The origin story of the famous hot dog gesture The role and impact of the Dreamweaver position in elevating customer service Discussion on AI and its potential effects on the hospitality industry Insights on creating unforgettable customer experiences and their impact on business growth Exploring the integration of AI and human creativity in enhancing service Jake's innovative "percent repaired" concept for property management Exceptional companies that embody unreasonable hospitality: Chewy and Zappos The significant impact of leadership in remote work environments on fostering a culture of hospitality Where to Contact Will Guidara: Instagram: @wguidara LinkedIn: @Wguidara News letter - Premeal unreasonablehospitality.com

Transcript

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0:00.0	Hello, this Jake Sendsana, a host of Jake and Gino podcast who
0:13.9	my co-host, a multi-family mentor, the coach of Chef the Father Six, the best-line
0:16.9	author, The G-DETI.
0:19.2	Gino, Barbara, Gene, how's it going?
0:20.6	Jake, I'm doing good.
0:21.6	And before you introduce this guest, I will pronounce his last name because I know you've got no shot of pronouncing it.
0:28.2	So if you want to pronounce his first name.
0:32.3	Go ahead, Gina.
0:33.7	What's you got?
0:34.5	His name is Will Guidara.
0:41.3	What a beautiful Italian name. It's supposed to roll off the tongue. We'llada. Yeah, brother. You see that? Love it. Well, without further ado, we have Will Guidara on the show, who happens to be a national bestseller for his book, Unreasonable Hospitality. I think you need to be
0:58.5	unreasonable these days when it comes to hospitality. It's few and far between. And he's out there
1:03.3	teaching companies to be more creative and intentional in building relationship capital with the
1:09.9	people they work with and the people they serve.
1:13.0	So without further ado officially, Will Guidara.
1:16.6	Welcome to the show.
1:18.5	My dad is going to feel so proud of how our last name was pronounced.
1:24.4	And I'm going to tell you, if that is the right way to pronounce my name,
1:28.6	I've been pronouncing it so wrong for 70 years. Well, last names aside, let's get into the business
1:41.1	end of it a little bit. At least give us a brief overview of your background and how you got started.
1:46.9	Yes, I'm a restaurant guy.
1:48.4	I have been my entire life.
	...

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