4.6 • 1.9K Ratings
🗓️ 20 September 2022
⏱️ 20 minutes
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0:00.0 | This is the flavor. I have an extraordinary entrepreneur Michelle Poole. She is the president |
0:07.7 | of Crocs. I am so excited because my house should be named Crocadile because there's |
0:13.6 | so many smiles of people wearing Crocs all around in Southern California. Probably the |
0:18.1 | most practical, best-looking shoe you can wear in Southern California. Welcome to the |
0:22.8 | Playbook, Michelle. Great to be here. Thanks for having me, David. |
0:28.0 | It's so nice to have you because we're both celebrating anniversaries. We're in the fifth-year |
0:31.9 | anniversary of the Playbook, but Crocs is in its 20th anniversary. So I thought I'd start |
0:38.3 | because I believe in all great brands. There's no revolution in a brand. It's evolution. |
0:44.2 | And I was hoping you could talk through the reconciliation of patients and persistence in the |
0:50.5 | brand evolution of Crocs to give us a little bit of history and how you got to where you are today. |
0:56.7 | Yeah. Well, thanks for the opportunity to talk about all my favorite topics. |
1:02.3 | We're 20 years old this summer. We're finally out of our teenage years, which is always kind of |
1:10.0 | nice because you go through some ugly phases as a teenager. Crocs isn't different. We have been. |
1:16.4 | We've been on an interesting journey. I personally have been at the brand for eight years |
1:21.5 | this week. And I kind of joke that it's been an eight-year overnight sensation, but it really |
1:28.9 | has taken to your point. It's been a series of kind of intentional and incremental changes that |
1:34.8 | we've made to the brand. I think really foundationally in the early days when we when sort of the |
1:41.9 | team came in to return the brand around was having a really simple and clear playbook for success. |
1:49.7 | And there are kind of a number of steps we took and that playbook has actually really not changed |
1:55.1 | a great deal from the very early years. How we brought it to life and how we've sort of accelerated |
2:00.8 | different parts of it have obviously continued to evolve and the consumer in the market has |
2:06.1 | continued to evolve. But, you know, having a, I would say, a core set of plays, a vision of what |
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