Melissa Nightingale is an internationally recognized expert on management and the modern workplace. She's the co-founder and partner at Raw Signal Group and has helped thousands of bosses worldwide show up with more confidence and competence in how they lead. Previously, she spent 20 years working in tech and held executive roles that spanned marketing, customer success, community, and growth.  Melissa is also the author of two books: Unmanageable: Leadership Lessons from an Impossible Year and How F*cked Up Is Your Management? An Uncomfortable Conversation About Modern Leadership.  When employees aren't happy at work, it's usually because of their boss, but many bosses lack the skills to manage a team. And fun fact, it's likely that if your boss is not happy with you, the odds are their boss is equally unhappy with them. In this episode, we dive deeeeeeep into management and the big mistakes bosses make, starting with identifying the actual job of being a manager. Spoiler alert: it's not necessarily what you think. We analyze the difference between being internally promoted as a manager versus coming from an external role, what should happen within the first 90 days, and how the dynamic changes when you suddenly oversee colleagues that used to be peers.  We discuss how introverts and extroverts differ in management and how to make sure that people know your worth no matter how you identify. Melissa advises how to build trust with a new team, particularly in a remote setting, delegate appropriately, and establish working guardrails for your direct reports and work processes. This whole episode is a master's degree in management, no matter what you do or who you do it for.